Description
At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team.
We are currently seeking a Program Director to lead our pharmacy programs. The Director will assist with standards interpretation for customers and accreditation staff and perform documentation review for our Pharmacy services which include sterile and non-sterile compounding, infusion services, specialty, and long-term care. This person will also be directly responsible for the day-to-day oversight and management of all assigned Pharmacy Surveyors and department staff.
This position is responsible for the growth of the program, both domestically and internationally, and will serve as the subject matter expert and face of ACHC within these programs. Previous experience with Boards of Pharmacy and a comfort level with public speaking will be critical for success. The position provides the opportunity to engage with government and regulatory bodies.
The ideal candidate will possess the exceptional interpersonal skills needed to provide the “best in class” level of customer service that ACHC is known for and expects. It is essential that s/he has a proven track record of building and maintaining favorable relationships with key internal and external stakeholders.
RESPONSIBILITIES INCLUDE:
- Provide Pharmacy standards interpretation for customers, Surveyors, and accreditation department staff.
- Review survey documentation for accreditation staff as needed.
- Establish strategic relationships with industry and government leaders to strengthen national presence and identify growth opportunities.
- Candidate should possess a strong ability to develop and execute on strategy
- Oversight for all aspects of clinical compliance, accreditation, quality customer services and efficient and effective department operations for program(s), meeting regularly with applicable company leadership to update status of department.
- Develop program budgets and monitor expenditures; responsible for financial performance (program P&Ls and expense management) and meeting established milestones for program(s) of responsibility.
- In collaboration with other leaders, recommend the development of new accreditation programs/services and business ventures.
- Conduct periodic department meetings to facilitate team participation, provide information, address concerns, motivate staff and stimulate positive morale, harmony, and team development.
- Participate on Pharmacy accreditation surveys requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues.
- Oversight for the development, revision and maintenance of ACHC Pharmacy standards and supporting documents with Program Directors and the Standards and Review Committee.
- Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed.
- Modify and approve changes, in conjunction with Regulatory to Department Standard Operating Procedures (SOPs) and control documents to maintain the Quality Management System (QMS) and the integrity of departmental processes.
- Manage and assign complaint and focus surveys on a regular basis. Participate in in-house investigation processes involving complaints against ACHC Pharmacy accredited organizations per SOP. Also participate in investigation of complaints made by customers against ACHC Pharmacy Surveyors.
- Manage and oversee recruitment, onboarding, development, and performance of ACHC Pharmacy Surveyors and department employees within the Pharmacy team; review Customer Satisfaction Survey results and share feedback when needed.
- Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as directed.
JOB REQUIREMENTS:
- Licensed PharmD with a minimum of 10 years of compounding experience, that includes 2+ years of quality assurance planning and implementation, management of a pharmacy program that preforms compounding and is knowledgeable with USP 797 & 795 requirements.
- Experience with Specialty and/or Infusion Pharmacy a strong plus, as is familiarity with Pharmacy accreditation.
- Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
- Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
- Seasoned change-champion who leads by example in authentically exhibiting decisiveness, integrity, and accountability.
- Strong leadership and team-development skills; ability to inspire and motivate staff while also swiftly resolving issues related to staffing, performance, and discipline.
- Proficient in Microsoft Office applications and use of database software.
- Position requires travel of up to 25%, both domestically and internationally
- Candidate should possess a comfort level with other cultures and handle themselves with the utmost professionalism.
- Candidate must embrace diversity and inclusion and demonstrate authenticity and integrity.
This position is located at our headquarters in the Raleigh-Durham, NC area with relocation assistance provided by ACHC when applicable. Compensation includes base salary + annual bonus.
At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry's best possible service experience.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
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