Description
Alarm Dispatcher (Lafayette, LA)
Full Time
12 Hour Shifts With Rotating On/Off Schedule
Job Summary:Verifies and dispatches the proper authorities for residential and commercial alarm customers.
Job Function:
-Handles incoming alarm calls and dispatches the proper authorities for residential and commercial alarm customers
-Answers phone calls from end users and dealers
-Answers incoming phone calls and takes messages for dealers and end users
-Handles special projects and dealer/end user issues specifically requested by the alarm manager
-Works with computer alarm automation software to efficiently handle alarms
-Contacts individuals to inform them of alarm-related issues
-Assists the alarm center any time there is a natural disaster or other emergencies
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of the job:
- High School diploma or GED
- Must be PC literate with some familiarity with MS Word and Excel
- Strong organizational skills
- Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
INTERPERSONAL REQUIREMENTS:
- Maintain social, ethical, and organizational norms
- Achieve accomplishment of all task details, no matter how small
- Maintain good personal motivation; develop a sense of ownership of job tasks and results
- Must have a sense of urgency for all work performed
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