Description
The U.S. Area Operations Manager plans, directs and coordinates the operations of the U.S. Service Centers and in some cases, shops. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency, proficiency and profitability of Service Centers within their area of responsibility through the provision of effective methods and strategies.
Responsibilities/Duties:
- Responsible and accountable for leading, driving, managing and developing associate competencies in operations to ensure service center growth and profitability and to provide the highest level of Customer service.
- Accountable for the performance management of service center financials, asset management, operational performance metrics and company policies and procedures that drive the required business behaviors and results.
- Define and implement area operational improvement plans to meet goals and measure progress consistently, in alignment with Applied's strategies.
- Drive adoption of Standards of Work, tools, business processes and polices throughout the Service Center Network.
- Accountable for working capital strategy and meeting objectives (accounts receivable, inactive and slow inventory, cycle count accuracy and expense, and accounts payable).
- Participate in the Area Business Reviews. Develop operational improvement actions based on financial, operational, productivity and other analytics. Implement corrective actions where necessary
- Improve processes and policies in support of organizational goals, collaborating with Central Support teams. Assist with formulation and responsible for implementation of policies and procedures to maximize output. Monitor compliance.
- Ensure Service Center compliance to Field Controls, both SOX and Operational requirements; Confirm associate responses to the Quarterly Status Report are accurate
- Involved in Associate Performance Reviews and Performance Goals.
- Assist with preparation of annual operating budget and monitor actual to plan.
- Assist with other duties as assigned.
Education/ Work Experience:
Requires a business manager with a minimum of three (3) years of experience in a leadership role who will be able to strategically and tactically evaluate and implement comprehensive customer service and sales programs and initiatives; be able to work with a variety of organizational leadership to build and implement business strategies and tactics; have a demonstrated background in talent management and associate development; as well as have a proven ability to attract and retain outstanding talent and assemble and motivate high performance teams.
The selected manager must have the ability to bring immediate credibility to the service center function through his/her performance, professional qualifications and leadership skills as well as project and demonstrate our core values. Excellent interpersonal communication and presentation skills as well as proven organizational skills are required.
Qualifications:
- Equivalent to a four-year degree from an accredited college/university.
- Travel as appropriate for business and customer meetings
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
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