Description
Position Summary:
The Export Agent facilitates the shipment of cargo via transport The Export Agent is responsible for managing and operating the shipment lifecycle for their assigned accounts. They are responsible to ensure customer requirements are met and answered accurately and timely. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. The Export Agent assumes ownership of their accounts' success.
Essential Duties and Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
- Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
- Understand and input applicable financial components of shipments to generate correct billing for customers.
- Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
- Execute/Coordinate tasks on the shipments to meet both customer and Yusen SOP requirements: booking approvals, processing pre-alerts, governmental filings(FMC/NRA,AES, AFR,etc), executing delivery, ensuring proper invoicing, etc.
- Create, maintain, and update shipments in our system “Yunas” based on cargowise, ensuring accurate data
- Provides track and trace service to customers and generates shipment documents
- Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
- Builds great relationships with customers, responding timely and following up on issue resolution
- Communicate clearly, timely, and effectively with customers/agents, CHR offices, and Outside Vendors
- Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG.
- May be responsible for special shipments involving perishables (live animals, cherries, or any temperature controlled/reefer shipment, etc.) and/or be in charge of special accounts.
- Report anomalies in operations and new customer requirements to management for decisions on additional service requirements.
- In some locations, Export Agents may be required to load and unload trucks, use forklift, package and palletize cargo and complete other assigned warehouse and inventory tasks.
Education and Experience:
- High School Diploma and or GED; Three (3) years of related experience or an equivalent combination of education and experience may be considered.
- Prior work experience in logistics/freight forwarding industry is preferred.
- Basic to intermediate experience using Windows operating system and Microsoft software applications is required
- Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
- Must have strong organizational and time management skills.
- Knowledge of air/ocean space configurations; air/ocean container loads; special loading constraints; certificate for handling hazardous materials. Reading of international and domestic OAG.
- Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one's self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
- Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook)
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month following start date
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
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Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.
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