Company: WMCHealth
Location: Valhalla, NY
Career Level: Mid-Senior Level
Industries: Recruitment Agency, Staffing, Job Board
Description
Job Summary: Performs and supervises various clerical duties for practice manager and/or supervisor, clinical team, or physicians including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorizations, enter information into surgical scheduling system.
Responsibilities:
- Train surgical coordinators upon onboarding
- Work with clinical team to schedule patient procedures.
- Obtain insurance authorizations for surgical procedures.
- Assist patient in scheduling of pre-procedure testing
- Inform patient of surgical appointment and pre procedural requirements
- Arrange COVID testing
- Serve as a liaison between Pre Procedural Testing and Department
- Serve as a liaison between Department and Perioperative services.
- Handle incoming call volume promptly and in a professional manner
- Ability to provide high level of customer service and satisfaction
- Provide call confirmations to patients
- Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately
- Schedule patient appointments and procedures according to established policies and procedures.
- File or scan records into electronic medical record.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
Qualifications/Requirements:
Experience: Minimum of 5-7 years experience in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish speaking candidates preferred, but not required
Education:
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