Sportsbook Manager arrow_forward Job Listing at Wind Creek Hospitality in United States of America (Job ID 403)

Description

Description

Job Overview:

The primary responsibility of the Sportsbook Manager is to manage all daily retail sportsbook operations for the casino sportsbook, including, but not limited to, staff, revenue and costs, as well as the overall guest experience. The Sportsbook Manager will work closely with leadership to establish, execute, and manage ongoing business goals.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Work closely with all departments to be the eyes on the ground during the construction and buildout process, and to ensure delivery of a superior product post-launch.
• Work with trade and risk teams to ensure Wind Creek Casino (“WCC”) is providing sports bettors with the right markets and pricing to be successful.
• Work closely with technical teams on technical installs and quality assurance testing of software and processes.
• Work closely with casino management to ensure appropriate training and staffing of sportsbook personnel.
• Work with WCC Compliance to establish and manage ongoing Responsible Gaming and AML policies and procedures.
• Understand the competitive landscape in the market and work with WCC marketing to deliver the right promotions and marketing materials to drive KPIs in Illinois.
• Understand all business requirements for the sportsbook retail products to ensure a timely launch.
• Be the voice of the customer on the ground at Wind Creek to ensure that WCC is delivering a superior product and guest experience
• Work with the COO and other executive leadership to prioritize retail product bugs and enhancements for development.
• Manage staff and organize department functions in accordance with company guidelines.
• When appropriate, delegate responsibility and direct others in completing tasks or assignments. Provide advice and guidance based on information gathered, studied, analyzed, or reviewed. Follows through to ensure accountability.
• Work on actual project or service to help achieve the objectives of the department.
• Evaluate information to render an opinion or take action based on that information that will impact the department or function.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Enhance department effectiveness by managing team members' skills, resources, and schedules and eliminating excessive and unnecessary expenditures. Arrange timelines and ensure projects and assignments are completed in a timely manner while maintaining service and product quality. As necessary, recommend changes in staffing or equipment.
• Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's hiring commitment; compliance with company policies, legal requirements.
• Other duties and responsibilities as assigned.

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Bachelor's Degree in Related Field AND two (2) years Supervisory experience– required

• OR Four (4) years' experience in a Management position– required
• OR Three (3) years' experience in a Supervisory position with Wind Creek Hospitality– required

• Four (4) years working in front of house sportsbook operations– required
• Have a keen sports interest and knowledge.
• Have strong understanding of sports betting products and operations.
• Be an accomplished written and verbal communicator for various audiences.
• Excellent customer service attitude and skills.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver's License and an insurable driving record for purposes of driving company vehicles as required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $63,700.00 - $86,950.00 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. 

On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.