Description
Responsibilities include, but are not limited to:
- Provide tier one support with bank managers, branch associates and customer care specialists with issues related to operations and systems.
- Troubleshoots systems issues for resolution.
- Utilize all major bank systems in a variety of areas, including mortgage and consumer lending, deposits, card services and treasury products in order to support retail personnel.
- Onboards both commercial and consumer clients, as well as general tasks related to Retail operations.
- Provide excellent customer service to solve client issues through resolution.
- Tracks reported issues for consolidation and potential process or system change.
- Create and provide training to resolve common issues.
- Assist Retail Operations and Sales with projects, activities and tasks.
- Prepares reports daily, monthly, quarterly and as needed.
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