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Company: Valley Bank
Location: St. Petersburg, FL
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include but are not limited to:

  • Assist in resolving complex customer service issues that require additional research and communication with other departments in the bank; follow through to customer resolution.
  • Use statistical methods to identify areas for operational improvement and make suggestions for streamlining processes.
  • Identify different types of data that need tracking to improve business performance.
  • Work on projects designed to improve quality, reduce errors and design new business processes.
  • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels.
  • Work with management, support teams, customers and vendors to gather and analyze information and make recommendations.
  • Actively participate in the testing efforts of all Treasury products when upgrades/enhancements/releases are being initiated on the respective platforms, including any core banking system release installs.


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