Description
Responsibilities include but are not limited to:
- Assist in resolving complex customer service issues that require additional research and communication with other departments in the bank; follow through to customer resolution.
- Use statistical methods to identify areas for operational improvement and make suggestions for streamlining processes.
- Identify different types of data that need tracking to improve business performance.
- Work on projects designed to improve quality, reduce errors and design new business processes.
- Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels.
- Work with management, support teams, customers and vendors to gather and analyze information and make recommendations.
- Actively participate in the testing efforts of all Treasury products when upgrades/enhancements/releases are being initiated on the respective platforms, including any core banking system release installs.
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