Medical Scheduler - Richardson Job Listing at UT Dallas in Richardson, TX (Job ID 27532)

Description

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Located at the UT Dallas Callier Center in Richardson, The Medical Scheduler position requires expertise in all aspects of medical insurance guidelines and patient appointment scheduling. The position completes the appointment process and related tasks for new and established patients. This position provides the first point of contact with the patient and must demonstrate a friendly demeanor and excellent patient relations.

What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

• Competitive Salary
• Tuition Benefits
• Internal Training
• BCBS PPO Medical insurance – 100% paid for full-time employees (100% Coverage for Preventative Health − No Co-Pay)
• Generous Prescription Drug Plan
• PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits for both children & adults
• Vision Insurance
• Long and short-term disability
• TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
• Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans
• Paid Time Off
• Paid Holidays
• Paid Winter Break
• Fertility Benefits
• Abundance of Wellness and Employee Assistance Programs

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Minimum Education and Experience

High school diploma or GED; at least 1 year but less than 3 years of experience in high volume medical scheduling; at least 1 year but less than 3 years of medical office experience; knowledge of medical terminology and medical insurance guidelines.

Preferred Education and Experience

• Bilingual in Spanish is preferred but not required.
• Two or more years of experience with high-volume patient scheduling in an ENT and/or Audiology practice is preferred
• Strong patient relations skills required
• Strong personal computer literacy is required including working knowledge of relevant software packages such as Microsoft Office—Excel and Word.
• Familiarity and experience with practice management and medical software programs/scheduling
• Ability to work accurately with data, including checks for integrity, summation, and effective communication to internal and external constituents
• Organized and effective at dealing with several activities simultaneously; strong organizational skills required; ability to prioritize
• Self-starter with the ability to work independently
• Demonstrates the highest degree of accuracy and readability for all work and team projects
• Protects patient health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Essential Duties and Responsibilities

• Primary responsibility will be scheduling patient appointments
• High volume scheduling for patient appointments in a medical practice
• Knowledge of insurance guidelines for commercial, Medicare, and Medicaid payers
• Knowledge of prior authorization and PCP referral process
• Experience with patient financials; past due balances; copay and deductible amounts, and insurance pending balances
• Research all scheduled appointments for accurate demographic and insurance information as well as accurate authorization information
• Acts as liaison between the patient, clinicians, and business office staff
• Provide support to front office staff to support the patient registration/patient check-out process
• Provide clerical support as needed
• Other duties as assigned

Additional Information

Work Notice
Work will be performed on site and in-person.

About Us
UT Dallas is a top public research university located in one of the nation's fastest-growing metropolitan regions. Our seven schools offer more than 140 undergraduate and graduate programs, plus professional certificates and fast-track programs. Our student body is 31,000 strong, reflecting students from over 100 countries and a multiplicity of identities and experiences. UT Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world.

The University has a variety of programs and initiatives to support engagement and success for all members of the campus community. Employee benefits include a range of physical and mental wellness resources. “LilyPad” lactation facilities are located throughout the campus. There are several Employee Resource Groups (ERGs) comprised of individuals who share common interests to help build community among UT Dallas faculty and staff (e.g., Universal Access ERG, Military and Veteran ERG, UT Dallas Young Professionals).

Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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