Desktop Engineer Job Listing at Tetra Tech in Alexandria, VA (Job ID 45463)

Description

About the Role:

EGlobalTech, a Tetra Tech Company, 

This role offers excellent compensation, career growth potential, and a total rewards package that includes PTO, paid holidays and corporate events, continuing education reimbursements, 401K, an Employee Stock Purchase Plan (ESPP) through Tetra Tech, and more!  

We are seeking an experienced Senior Desktop Configuration Engineer to join our team. The successful candidate will be responsible for conducting benchmark testing, performance analysis, and driver research on laptops and desktops, managing BIOS configuration files, and testing and deploying drivers, BIOS updates, and software deployments via MECM. The ideal candidate will have excellent technical skills, strong communication skills, and the ability to work collaboratively with various stakeholders. 

Responsibilities:

• Conduct benchmark testing, performance analysis, and driver research on laptops and desktops
•  Manage BIOS configuration files, documentation, and pinout documentation
•  Test and deploy drivers, BIOS updates, and software deployments via MECM
•  Ensure security compliance and manage Bitlocker encryption and decryption services
•  Collaborate with Security to implement security protocols and conduct market research
•  Liaise with manufacturers for hardware and software concerns and solutions
•  Manage asset tracking via ServiceNow and track project progress via Rally
•  Perform hardware troubleshooting (Tier 4), user support, and technical write-ups
•  Create and manage images using Clonezilla and implement PTO Baseline Imaging
•  Deploy WIN 10 LTSC OEM images and manage OS Recovery Imaging
•  Conduct new hardware testing, research, and analysis
•  Verify hardware peripheral compatibility and manage specification sheets
•  Ensure older hardware updates and compatibility with new drivers and software
•  Assist Executive Support with special requests and create security-compliant machines
•  Collaborate with software development and packaging teams for streamlined deployment
•  Track deployments, analyze failure trends, and implement preventative maintenance
•  Manage SharePoint files and documents for field technicians and Advanced Problem Resolution teams
•  Conduct Dell part replacements and installations
•  Gather requirements for hardware analysis and testing
•  Participate in weekly and monthly meetings to communicate potential issues and make recommendations

Required Qualifications:

• 5 years of hardware engineering experience
• Strong technical skills in desktop configuration, hardware troubleshooting, and software deployment
• Excellent communication and interpersonal skills
• Ability to work collaboratively with various stakeholders
• Experience with MECM, ServiceNow, and Rally
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively 

About Us:

EGlobalTech (EGT), a wholly owned subsidiary of Tetra Tech, provides the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government's most pressing business needs. At the core of our business philosophy, technology opportunities are tightly woven with business goals to guide true transformations. EGT integrates cyber, technology, and business expertise to cross-pollinate, educate, and enhance awareness to better prepare for our customer's challenges.

EGT's innovative advantage is the horizontal R&D services of EGT Labs focused on high-value, repeatable solutions in Artificial Intelligence (AI), Robotic Process Automation (RPA), DevSecOps, and cloud transformation to solve customer challenges and they surface and advance program mission.

EGT's cooperative community of experts makes our solutions adaptive, forward thinking, and teams able to provide end-to-end results. Our highly motivated employees thrive in a culture that encourages out-of-the-box thinking, collaboration, and an environment where you can excel. For more information, please visit our website at www.eglobaltech.com

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. https://www.eglobaltech.com/careers

Equal Employment Opportunity:

As a condition of employment with EGlobalTech, any successful job applicant will be required to successfully complete a background investigation, which may also include a pre-employment drug screen and/or a credit check for positions in some areas of our business. EGlobalTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. EGlobalTech participates in the E-Verify program.  EEO is the law.

• Organization: 220 EGT