System Engineer Job Listing at Stifel in Saint Louis, MO (Job ID 6900)

Description

The System Engineer I has responsibilities that encompass the ongoing technical support and enhancements of software used by IT and business departments, to manage and measure delivery of client and business facing IT products, services and technologies for IT and the Firm. The Engineer I position requires a base level of technical competence, and an ability to work with IT and business stakeholders to understand requirements and translate them into efficient and effective software solutions.

• Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools.
• Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels.
• Develop and maintain automation of many IT Processes and fulfillment of requests.
• Develop integrations and connectors between multiple systems (i.e. ITSM Tool with Monitoring or HRIS systems).
• Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system.
• Develop service dependency maps through physical and logical configuration item relationships.
• Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Develop and maintain Dashboards for consumption by multiple groups displaying health of Products and Services being delivered and monitored by IT.

• Familiarity with various IT service management frameworks and methodologies. (ITIL, Agile, SAFe, Scrum, Kanban)
• Understanding of the differences between Incidents, Requests, Changes and Problems; and how they relate to each other and integrate with Services, Assets, Knowledge etc.
• Experience with IT Service Management and/or Enterprise Service Management tools such as ServiceNow, Cherwell, Jira, Axiom, Remedy or others.
• Experience with support and development of service management and monitoring software.
• Some exposure to programming logic and scripting languages (PowerShell, JavaScript, HTML, CSS Perl etc.).
• General understanding of enterprise monitoring protocols (SNMP, WMI, etc.).
• Exposure to Application Performance Monitoring (APM) or User Experience monitoring tools.
• General understanding of Cloud technologies and best practices for monitoring and managing assets in the cloud.
• Solid technical troubleshooting skills.

• Minimum Required Education: BS/BA in Information Technology or related field, or equivalent experience
• Minimum Required Experience: 0-2 years' experience maintaining, supporting and developing IT solutions

• Minimum Required: ITIL V3 or V4 Foundations Certification

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Understanding of Windows and Linux Servers-Current Versions
• Exposure to PowerShell Scripting, Java Script
• Use of ITSM/ESM platforms, such as Cherwell, Service Now, Ivanti
• Knowledge of Enterprise Application and Infrastructure Monitoring tools, such as Solarwinds, System Center Operations Manager, AIOps Moog

#LI-DL1

Stifel is more than 130 years old and still thinking like a start-up.  We are a global wealth management and investment banking firm serious about innovation and fresh ideas.  Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.  Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.  Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.