Marketplace Onboarding & Account Manager Job Listing at SalonCentric in St. Petersburg, FL (Job ID 203753)

Description

Job Title: Marketplace Onboarding & Account Manager

Department: eCommerce

Reports To: Director, Marketplace

Location: St. Petersburg, Florida (SalonCentric National Operations Center)

Summary:

Launched in April 2022, the SalonCentric Marketplace offers a one-stop shop for beauty professionals—stylists, estheticians, barbers, nail technicians, makeup artists, and more—providing everything they need to run their businesses. This role presents a unique opportunity to join an established company investing in digital growth and development. As a Marketplace Onboarding & Account Manager, you will directly impact revenue growth by analyzing seller performance, identifying growth levers, and providing strategic recommendations to optimize product turnover. Cross-functional collaboration is essential to ensure stakeholder alignment while maximizing both seller and customer experience. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and adapts readily to change.

Responsibilities:

• Manage all sellers onboarding activities, including contract negotiation, W-9 collection, and banking setup.
• Support sellers in uploading catalogs via various integration methods (API, CSV, manual) and mapping products to our taxonomy.
• Train sellers on back-office functions: catalog management, order management, refunds/returns, and customer service.
• Serve as the primary point of contact for sellers, addressing functional issues, onboarding new assortments, and supporting growth initiatives.
• Oversee customer relationship development through the marketplace, handling returns, fulfillment, and customer feedback.
• Track content status to ensure timely launch of seller products.
• Conduct monthly business reviews with key leadership stakeholders for professional beauty categories.
• Proactively anticipate business needs and drive process improvements.
• Optimize the existing auto-replenishment and subscription features within the eCommerce platform to identify growth opportunities.
• Collaborate with the marketing team to ensure marketplace vendors are fully supported with promotional activities and digital marketing campaigns.  

POSITION REQUIREMENTS:  

• Bachelor's degree from a 4-year college or university  
• 4+ years of relevant work experience in eCommerce, Marketplaces, Business, Digital Marketing, Merchandising, or related fields  
• Possess knowledge of and passion for digital commerce and marketplace platforms. Previous experience launching and/or scaling an online marketplace is preferred.  
• Strategic thinker that can navigate multiple tasks in an ever-changing environment while always putting the customer experience first  
• Excellent written and verbal communication skills – ability to understand, organize and communicate complex information to a variety of audiences  
• Experience with eCommerce Marketplace and Online B2B Retailers such as Amazon, Walmart, Macy's, JCPenney, Target, etc.  
• Knowledge of e-marketing KPI's and general understanding of web analytics  
• Experience working with Marketplace platforms such as Mirakl, CommerceHub, Sharetribe, etc. is preferred
• Exceptional computer skills, including Microsoft Office Suite (Excel, Word, and PowerPoint)