User Experience (UX) Lead Job Listing at SAIC in Doral, FL (Job ID 2501768)

Description

Description

SAIC is seeking a highly skilled and experienced User Experience (UX) Lead for our SCITES 2 Task Order. The UX Lead will be responsible for the overall user experience across the entirety of the SCITES 2 Task Order, focusing on defining and extracting operationally relevant, proactive insights from both technical and human-based sensors. The UX Lead will drive continuous awareness and understanding of the DAO SOUTHCOM user environment to ensure seamless and integrated digital experiences. A current Secret clearance is required for this position.

Responsibilities:

• Overall UX Accountability: Oversee and manage the user experience across the SCITES 2 Task Order.
• Insight Extraction: Define and extract proactive, operationally relevant insights from both technical and human-based sensors.
• User Environment Awareness: Drive continuous awareness and understanding of the DAO SOUTHCOM user environment.
• Digital Experience Integration: Create seamless and integrated digital experiences that meet the needs and requests of users.
• Intuitive and Adaptive UX: Provide an intuitive and adaptive user experience that enhances user satisfaction.
• Data-Driven Methodologies: Employ data-driven methodologies to create a positive, customer-centric experience across the organization.
• Incident Management: Oversee incident management processes to ensure quick resolution and minimal impact on users.
• Process Improvement: Identify and implement process improvements to enhance user performance and experience.
• Proactive User Engagement: Utilize data to proactively engage end users and address their needs and concerns.

Qualifications

• • Clearance: Must possess a current Secret clearance.
  • Experience: Extensive experience in creating seamless and integrated digital experiences, providing intuitive and adaptive user experiences, and employing data-driven methodologies.
  • Knowledge: In-depth understanding of user experience principles and best practices.
  • Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Proven ability to manage and execute complex UX projects.
  • Strong leadership and team management skills.
  • Proficiency in UX design tools and methodologies.
  • • Education: Bachelor's degree in a related field (e.g., Cybersecurity, Information Technology, Systems Engineering). Advanced degree preferred. & 18+ years of experience. 

  Preferred Qualifications:

  • Experience with DAO SOUTHCOM or similar organizations.
  • Prior experience in incident management, process improvement, and user performance enhancement.
  • Certifications in relevant areas such as UX Design, Human-Centered Design, or similar fields.

  Working Conditions:

  • Ability to work in a fast-paced and dynamic environment.
  • Occasional travel may be required to support mission objectives.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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