IT Site Support Job Listing at SAIC in Washington, DC (Job ID 2412594)

Description

Description

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays.  May report onsite to different customer locations within Washington, DC as needed.

Description of Duties:

• Interface with customers at an on-site location taking scheduled appointments and walk-ins.
• Assist customers with mobile device provisioning, activation, and enrollment.
• Assist customers with updating the operating system on Apple and Android devices.
• RSA soft and hard tokens (assigning, replacing, inventory management, etc).
• Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

Qualifications

Required Education & Experience:

• AA Degree in related discipline and one year of related experience; Or, High School and up to two (2) years of related IT or customer service experience.
• Basic knowledge of ServiceNow or other ticketing systems.
• Basic knowledge of Microsoft Windows 10 workstations.
• Ability to work in a fast-paced environment.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.

Required Clearance:

• US Citizenship.
• Ability to obtain Secret clearance.

Desired Experience & Certifications:

• Basic knowledge of mobile device platforms (iOS and Android).
• Basic knowledge of Active Directory.
• Basic knowledge of Microsoft Azure.
• Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
• CompTIA A+, Network+, Security+.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

 Apply on company website