Description
Description
The National Security Customer Group of SAIC is seeking an Functional Area Communications and Computer Systems Manager (FACCSM) Lead to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).
The successful candidate will work on high-visibility or mission critical aspects of the program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job.
Additional responsibilities may include:
· Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills.
· Need to be able to work independently and as part of a team.
· May be assigned to assist in leading small projects and team efforts.
· Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.
· Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
· Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
· Escalates complex problems to upper-level deskside engineers.
· Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
· Escalation point for Junior and Mid-level desk side engineers.
· Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
· Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
· Updates status of queued service requests with the IT service management system.
Qualifications
· DoD Secret clearance
· BA/BS or 14 or more years of experience in lieu of degree per customer approval
· Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
· Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility for Operating System (e.g., Microsoft, Linux, Solaris, etc.)
· HDI Technical Support Professional required within three (3) months of job acceptance
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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