Customer Service Representative - Non-Voice Job Listing at ResultsCX in Bengaluru, KA (Job ID IND00062)

Description

Description

We are seeking a dedicated Complaints Administrator to support a new project with a new client. You will be responsible for the accurate logging of Complaints and potentially, Data Subject Access Requests (DSARs). High levels of accuracy are required and there is potential to receive additional training for more complex tasks as the project develops.

• Logging Complaints: Accurately and consistently logging complaints into a case management system.
• Logging DSARs: Accurately and consistently logging DSARs into the appropriate system.
• Collaboration: Liaise with internal teams, including client support areas, to ensure the best experience for our clients.
• Adaptability: Ability to adapt to changing situations and learn from each piece of work to improve processes.

• Experience in a customer centric environment and having some relevant recent complaints administration experience.
• Deliver high levels of accuracy and consistent quality
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a drive to succeed in a competitive environment.
• Familiarity with CRM software and complaints management tools preferred although not essential as full training will be provided
• Persistent and resilient attitude towards rejection and challenges.
• Ability to work under pressure and meet tight deadlines.
• Typing speed of 30 WPM with 90% accuracy

• Two-way cab will be provided.
• Working window – 9 AM to 1 AM (9 hours of rotational shift).
• Mode of Work: Work from office
• 5 Days working and 2 days rotational week off.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.