Associate Manager, UX Job Listing at Qualtrics in Krakow (Job ID 6585905)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Associate Manager, UX Why We Have This Role

• This role is essential for pushing the boundaries of design within our enterprise software, ensuring that we not only meet current customer needs but also anticipate future demands in a rapidly evolving market.
• By integrating a user-centric approach in our design process, the Associate Manager, UX will play a crucial role in creating intuitive and engaging experiences that align with our mission of bringing humanity and connection back to business.
• The position fosters a collaborative environment where designers work closely with product managers, engineers, and other stakeholders, facilitating innovative solutions that reflect our commitment to teamwork and shared goals.
• This role will directly influence the product roadmap by aligning user experience strategies with our overall business objectives, thereby enhancing our competitive edge in the Experience Management category.
• As part of a nimble, high-functioning team, the Associate Manager, UX will have the opportunity to take strategic risks, learn from challenges, and contribute to a culture of continuous improvement and professional growth within Qualtrics.

  How You'll Find Success

• Develop a long-term UX design strategy that anticipates user needs and industry trends over the next 1-2 years, fostering innovative and sustainable solutions.
• Actively engage with users to gather insights and feedback, using this information to identify UX issues and opportunities for improvement that enhance overall user satisfaction.
• Facilitate cross-departmental collaboration with software development, product management, and marketing teams to ensure cohesive and aligned product experiences that resonate with users.
• Create seamless, intuitive user interfaces that maintain consistency and functionality across various platforms, including desktop, mobile, and emerging technologies such as voice interfaces.
• Anticipate potential UX challenges and proactively propose solutions to address these issues, converting user feedback and data insights into actionable design improvements.

How You'll Grow

• Stay updated with the latest UX design trends, tools, and methodologies through workshops, online courses, and industry conferences, allowing for the integration of novel approaches into your work.
• Seek mentorship from senior designers and engage in peer collaboration to exchange ideas, receive constructive feedback, and enhance your design skills and strategic thinking.
• Actively participate in projects across different teams, such as product management and engineering, to gain a deeper understanding of the entire product development lifecycle and broaden your skillset.
• Embrace opportunities to lead user research and testing initiatives, deepening your ability to translate user insights into compelling designs while refining your expertise in user-centered design principles.

Things You'll Do

• Lead your team in the creation of a product design roadmap that pushes the boundaries of what it means to be the market leading Experience Company.
• Mentor your team and grow individual designer's careers and body of work.
• Participate in recruiting and ensuring that your teams are resourced and allocated appropriately.
• Build high fidelity wireframes of a multi-variant workflow that inspires users in a research study in how it simplifies the customer journey.
• Attend a UX team critique - inform and support the work that is being presented by your team members and help inspire junior members of the team.
• Translate data from a usability study and translate it into concrete user interface design improvements and get them prioritized into sprint planning so customers see an immediate impact.
• Elevate the product by incorporating cutting-edge interaction design practices and contemporary user experience trends, setting a high benchmark for solution design.
• In this role, you will play a crucial role supporting mobile app experience programs deployed by world-class brands. You will use your expertise in web design and development to create user interfaces and features that seamlessly integrate into their mobile apps and provide a unified user experience across all platforms.

What We're Looking For On Your Resume

• 3-6 years as an information architect, product or user experience or interaction designer.
• Experience in people management as a line manager
• Have shipped and maintained multiple products and features with an online portfolio that showcases this work and your process.
• Ability to work cross functionally and influence stakeholders with excellent written and verbal communication skills.
• Knowledge of web accessibility principles and experience in building for accessibility.
• Proficiency in a variety of design tools such as Figma, Sketch, or equivalent.
• Nice to have - Bachelor's degree in design, human-computer interaction (HCI), or related fields such as Graphic Design, Industrial Design, Visual Arts, or Computer Science. Master's preferred.

What You Should Know About This Team

• Our team comprises UX Designers, UX Researchers, Design System experts, Content Strategists, and Data Scientists, all dedicated to creating seamless and impactful customer experiences.
• We are committed to crafting end-to-end designs that not only meet but exceed the expectations of our global customer base, impacting millions of users worldwide.
• Our collective work and vision are instrumental in establishing Qualtrics as the leading Experience Management company, setting the standard for excellence in the industry.
• We thrive in a collaborative atmosphere that encourages idea-sharing and innovation, empowering every team member to contribute to designing exceptional user experiences.

  Our Team's Favorite Perks and Benefits

• Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
• Private Medical Insurance- Luxmed health & dental cover for you and your dependents.
• Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
• Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO),
• QED PROGRAM- Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
• Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma,
• A choice of Multispot cards available.
  • Our employee assistance program with Unum provides counseling and wellbeing support to all employees
• Experience bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Group Life & Income Protection Insurance
• Glasses/Contact lenses Reimbursement
• Free breakfasts, lunches, snacks, and drinks for everyone in the office
• Tax-deductible expenses (up to 50% depending on role)

    The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.  

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