Description
Summary of Job Scope and Expectations: Manager is the key person in the restaurant, h/she ensures that the restaurant operate profitably while maintaining its reputation. To deliver strong PGF results, and to live the commitments to the company in fulfilling its 2020 Vision.
As an Associate, you will be required to uphold a high standard of integrity and ethics in order to comply with all Company Policies. Additionally, we require our Associates to maintain a safe and welcoming environment for Guests and Associates alike, in an open-kitchen environment where you regularly encounter and interact with individuals of all ages, including minors and seniors.
The Company will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants can review information about the Los Angeles County Fair Chance Ordinance for Employers at the following link: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.
Essential functions:
a) Deliver strong People results
- Hire, train, re-train and evaluate the team based on the roles & responsibilities as defined and we, as a team, aligned with
- Ensure all staff understand their roles & responsibilities and how they can contribute to the restaurant
- Ensure all staff are committed to high standards of performance
- Ensure staff understand and embrace the company's pathway to 2020 vision
- Mission, Values, Panda Way, Panda Environment
- Delegate and hold staff accountable to their roles & responsibilities
- To stay attentive to the staff and motivate them to succeed and improve. Keep staff in high spirit and be as helpful to the guests and each other
- Act in a fairly and equitably
- Provide constant and immediate acknowledgement and constructive feedback to the staff
- Ensure timely performance reviews. Provide and execute improvement plans, disciplinary plan and exit plan if necessary
- Keep staff well informed of all operational updates and directions. Conduct regular meetings/pre-shift meetings
- Maintain a strong pipeline of promotable associates who meet the next level's requirement
- Promote associate to the next level based on the next level's requirement
b) Deliver strong Guests results
- Role model for the staff in delivering exceptional guests experience. Able to deliver the same requirements that we ask of the staff
- Respond to guests comments/complaints as an opportunity to build guest loyalty. Empower the management team and staff to act in similar capacity
- Address guests concern as quickly as possible
- Pay detail attention to the ambiance- Lighting, music, furniture and fixtures, dinnerware, utensil quality, placement , cleanliness and order of the dining rooms, staff appearance and grooming
- Pay detail attention to the service and food quality, food presentation and portion
- Ensure that Company QSC standards are always maintained, likewise Company safety standards & procedures
c) Deliver strong Financial results
- Constant exchange of ideas and collaborate with Concept Director on improving all sales and operations opportunities to increase its profits margin
- Monitor & control labor costs through effective labor scheduling, training & retention of staff
- Maintain control of all cash handling; ensure accurate & timely cash deposits; monitor cash handling by staff to confirm that Company procedures are followed
- Make the restaurant popular in the community and surrounding areas
- Pay detail attention to voids, order without keying in, cash handling activities, shrinkage and waste in the restaurant
Job Requirements:
- College degree in Hospitality, Food Service, Business or equivalent experience
- 5 years or more in managing a full-service restaurant; or equivalent experience for the General Manager position
- 1-2 years experience for the Assistant Manager position
Pay Range: $24.00 - $33.60 / Hour + potential bonus*
* Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.
How we reward you:**
- Free meals while working at Panda
- Generous compensation package with bonus opportunities
- Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
- Pre-Tax Dependent Care Flexible Spending Account
- 401K with company match
- Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
- Discounts at theme parks, gym memberships, and much more
- Opportunity to give back to your community
- Hands-on paid training to prepare you for success
- On-Going Career & Leadership Development
- Opportunities for growth into management positions
- On-going career and leadership development, including comprehensive training
- Continuous education assistance and scholarships
- Lucrative associate referral bonus
- Income protection including Disability, Life, and AD&D insurance
- Pre-Tax Dependent Care Flexible Spending Account
- Please refer to https://www.pandacareers.com/files/PRG_HR_Recruiting_Benefits.pdf for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.
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