Toronto Pearson Airport - Customer Service Supervisor - Full Time Job Listing at Paladin Security in Mississauga, Ontario, ON (Job ID 776750)

Description

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements Company Overview:

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you know what it takes to join our team, we want to meet you!

We truly believe that where you work matters!
 
  If you want to love going to work every day because of the amazing work environment, we have an award-winning Corporate Culture (not to mention that we have an amazing, fun group of employees working for us). Check it out here: https://paladinsecurity.com/about-us/our-culture/
  At Paladin, you will find a supportive, fast-paced, team environment within a dynamic industry offering unwavering attention to quality while providing our candidates and employees with an award-winning culture.  We trust in your ability and give you the tools, support, and resources to thrive at your job. Come work in a fast-paced environment with great people who value your input, take ownership of their work, and produce great results.    

Site Description: Toronto Pearson International Airport is the fourth-largest entry point in North America. It is Canada's largest and busiest airports with approximately 456,000 flights and 44 million passengers travelling annually. Toronto Pearson is a hub for the movement of people and goods across the country, continent and globally. Toronto Pearson continues to grow with the increasing number of passengers annually by partnering with new airlines and connecting passengers to different regions of the world. Toronto Pearson is home to some world class shops, restaurants and handy services to cater to everyone's needs. The GTAA is the operator and manager of Toronto Pearson International Airport with a 15-member Board of Directors comprised of professionals from the world of aviation and business sectors as well as local citizens.

Position Details:

Position: | Full-Time Customer Service Supervisor Site: | Toronto Pearson Airport Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours   Hours: | Continental Rotation - 0700-1900/1900-0700   Payrate: | $ 22.06/hr.   Internal Posting Date: April 10, 2025 Internal Closing Date: April 15, 2025
External Closing Date: April 15, 2025          
Schedule Example: 
  ·       Week 1 - Days - Mon-Tues, Fri-Sat  ·       Week 2 - Days - Sun, Wed-Thu  ·       Week 3 - Nights - Mon-Tues, Fri-Sat 
·       Week 4 - Nights - Sun, Wed-Thu
 


Key Responsibilities :  Working on assigned shifts, the Terminal Security Supervisor will be the official day to day contact for their respective Terminal, Operations Manager and liaison person with the GTAA representative in all matters. Their responsible for supervising the activities and job performance of Security Guards assigned to all areas belonging to their terminal. The Terminal Security Supervisor shall be considered a working supervisor that shall step in when assistance is needed to support frontline staff. You will provide proactive and reactive security services safeguarding the traffic sector of Toronto Pearson International Airport. The safety and security of all Airport customers is paramount to Paladin Security's success. Specific duties include but are not limited to:

• Being alert and observant while being outside, standing or walking for an extended period of time in all weather conditions (Rain, Snow, Excessive Heat & Cold…etc.)
• Hands on approach with respect to the operation of the terminal.
• Ensure that all staff comply with all applicable airport safety, security, and operational procedures and regulations within Toronto Pearson.
• Ensure that all the posts are fully manned unless properly relieved. Oversee the book-on and off process.
• Responsible for knowing all the systems, positions and expectations of Paladin Security and the GTAA.
• Report directly to the GTAA's Representative on a shift basis.
• Responsible for the administration and operational control of the entire curbside of their respective Terminal.
• Have in their possession a cellular phone or other approved means for communication with the GTAA Representative and/or the Integrated Communication Centre (ICC) during normal business hours while in the performance of their duties and provide a 24-hour contact phone number.
• Ensure that all staff have in their possession and clearly visible proper Paladin Uniform and ID.
• Provide reports as requested by the GTAA Representative in a timely manner.
• Provides leadership, direction, and ongoing coaching and training
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift

Prerequisites:     ·       Valid Security License for the province of Ontario   ·       Valid First Aid & CPR - Level C (from a WSIB-approved vendor)  ·       Covid Vaccine two doses ·       Valid G class Driver License  ·       English (oral and written) fluency is a must   ·       Previous experience in security, law enforcement, or a related field preferred. ·       Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)   ·       Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position   ·       Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability     Why choose Paladin?  ·       Opportunities for training and professional development. ·       Competitive salary and benefits package. ·       Free Uniforms  ·       Security license reimbursement  ·       Dry cleaning & hemming/tailoring allowance  ·       Paid vacation & sick days  ·       Additional perks   “If you're excited about the opportunity to work with Paladin Security but don't meet every single qualification listed, do Education Requirements (Any)

High School Diploma/GED

Certification Requirements (Any)

Valid Ontario Security License

Additional Information / Benefits Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

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