Healthcare Security - Shift Lead - Happy Valley Goose Bay Job Listing at Paladin Security in Happy Valley-Goose Bay, NL (Job ID 771327)

Description

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements TYPICAL DUTIES & RESPONSIBILITIES

The site Shift Lead(s) is responsible for the oversight of the operations of the team, in conjunction with the needs of the site, and will:

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  • Acts as first point of contact, liaison representation with Security Coordinators, Clinical Management and Infrastructure - escalation to Paladin Security Operations Lead. 
  • Coordinate and supervise team regarding NLHS policies and best practices. 
  • Provide a proactive vested approach to post orders, emergency events, policies, procedures and safety and security approach to the NLHS security program. 
  • Afterhours primary contact and support for sentinel events, critical incidents, and/or onsite security risk event functions. 
  • Coordinate after action review and investigations of critical/sentinel incidents with vested best practice approach and disseminates relevant information and training to involved Security Officers. 
  • Monitor compliance, reporting and statistical data, service deliverables, audits and update appropriate spreadsheets for Paladin and PIPS. 
  • Conducts attendance and performance management of the security team (coaching, mentoring, disciplinary measures and setting targets and benchmarks to improve performance and service deliverables). Conduct one on one touchpoints for your team. 
  • Ensure the proper use of MOAB de-escalation & control skills, and contemporaneous notes are documented properly before, during, and after applying these skills. Identify deficiencies and follow up with SOL & Training and Onboarding Coordinator. 
  • Vested approach in supporting the development of new and current staff. 
  • Provides regular feedback to CSMs challenges and improvements to Paladin's committed service. 
  • Ensure all site staff adhere to all Paladin Security Policies and Eastern Health Occupational Health and Safety policies and procedures. 
  • Ensure all Security Officers have received the mandatory site orientation, training and required compliance training. 
  • Ensuring superior customer service skills and a passion for helping people. Able to think quickly on your feet and defuse difficult situations. 
  • Motivates staff and submits CARE Award commendations through ERC with email follow up to the Supervisor. 
  • Document and investigate security incidents and complaints, ensure all proper documentation is forwarded in accordance with the chain of command in a timely manner. 
  • Daily paperwork would include but not limited to, shift swaps authorized and documented for approval, incident reports documented and written properly. Check for updated documents from the client to action. Any forms or information left by staff for filing or follow up and any other daily paperwork that must be filed or forwarded to appropriate recipient. Progressive discipline documentation is issued and forwarded to CSM and P&C. 
  • Occupational Health and Safety documentation including Lone Worker (Team Time shift check in), National Shift Hazard Assessment, Forms 7, Near Miss, First Aid Report, debriefs 
  • Supervise the security officers assigned to the site and act as a resource for security issues in accordance with the health authority and regulatory requirements. Assist all officers with responsibilities delegated to them. 
  • Assist with departmental site schedule, ensuring that all shifts are covered and assist with coverage where needed. 
  • There will also be unscheduled and scheduled meetings to attend and last-minute bookings for sick employees or coverage of shifts if necessary. 
  • Coordinate site patrols and coordinate Emergency Code calls to efficiently maintain site wide coverage. Rove around the units and request supportive feedback from the clinical team involved with incidents and general feedback to identify any concerns, compliments or information. 
  • Complete Shift Lead site check in patrols and respond to Code calls. * 
  • Assist with conducting regular fire drills and security education sessions. Maintain records and prepare incident reports and other safety and security incident documentation.  
  • Perform other duties as requested by the client NL Health Services in conjunction with Paladin management. 

Education Requirements (Any)

Previous managerial/supervisory experience
High School Diploma/GED
Previous Security Experience

Certification Requirements (Any)

Vulnerable Sector Check
Code of Conduct
Standard First Aid, CPR Level C

Additional Information / Benefits Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Rate of Pay: $25.85
Start Date: TBD

Please click apply and follow the steps through to our website.

You must be a current resident of Newfoundland & Labrador to be considered for this opportunity.  Out of Province applications are not accepted.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

 Apply on company website