Description
Vision: Wisconsin's first choice for casino entertainment.
Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values: Professionalism, Accountability, Respect, Integrity, Sincerity.
The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.
SALARY: $15.45/Hr Plus Tips
Shift Differential:
Monday-Thursday (6pm to 6am) + $1.00 per hour worked
Friday 4pm to Saturday 4am + $3.00 per hour worked
Saturday (4am to 4pm) + $2.00 per hour worked
Saturday (4pm to 4am) + $3.00 per hour worked
Sunday 4am to Monday 6am + $2.00 per hour worked
POSITION SUMMARY:
Serve the patrons of the Oneida Casino by resolving guests' problems such as tilts, ticket jams, jackpots, and fills in a friendly, professional, and courteous manner; address questions or concerns about how slot machines are played and the types of pay outs; provide accurate change as requested.
DUTIES AND RESPONSIBILITIES:
- Provide excellent customer service for all internal and external customers.
- Assist customers by explaining how to play the different slot machines and explain jackpots and types of payouts.
- Assist customer when slot machines are in need of repairs, navigating the help/rules screen, and answering general questions regarding slot play. Contact a slot technician for help when needed.
- Safeguard assigned equipment such a keys and security access cards.
- Complete jackpot payouts and ticket fills within established timelines and complete documentation as required.
- Keep work areas neat, organize, and stocked.
MINIMUM QUALIFICATIONS:
- Must be eighteen (18) year of age or older.
- High School Diploma, HSED Diploma, or GED Certification is required within one (1) year of employment. Applicants age fifty (50) and older are exempt from this requirement.
- Six (6) months of customer service experience.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Frequently walk, reach with hands and arms, talk, and hear.
- Occasionally stand, stoop, kneel, crouch, lift and/or move up to fifty-five (55) pounds with assistance.
- Work environment may NOT be smoke, noise, or dust-free.
The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.
Department: Slots
This is a non-management position
This is a full time position
Closing Date: Ongoing Recruitment- Pool
Transfer Date:
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