Description
FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
Salary is Negotiable
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary:
Under direct supervision of the Licensing Administrator, assist with the administrative functions and services of the License Department to include motor vehicle, vendor, marriage, notary public and alcohol licensing requirements on or within the Oneida Reservation boundaries. Ensure all responsible ordinances and licensing in compliance with Tribal, State and Local Regulations.
Responsibilities:
* Always deliver excellent customer services for internal and external customers of the Licensing Department and in all activities while delivering customer service promptly and courteously. Report customer concerns and continually focus on customer services as our top priority.
* Actively support the department and Division mission, vision, and strategic plan goals and objectives.
* Examine and accept applications for license issuance and renewal for: vehicle registration, vendor licensing, notary public commissions and marriage license in accordance with the Oneida Nation ordinances, rules, and regulations.
* Coordinate with applicants, state agencies, and the corporate licensing department to ensure time efficient license acquisition and renewal.
* Track the status of existing licenses and pending applications, and ensure updates are timely and appropriately collected in the licensing database(s).
* Ensures compliance with organization policies and government regulations.
* Provide guidance and advice on licensing laws, regulations, and procedures.
* Collect appropriate fees, issue receipts and record fee transactions.
* Receive, sort, log, and route mail
* Order and maintain office and licensing supplies to effectively function as needed for staff and customers.
* Reconcile and deposit daily revenue generated from license issuance and registrations. Maintain clear records of all deposits.
* Perform office management functions as necessary for the day-to-day
* Administer regular quality control of motor vehicle files by making updates based on Wisconsin Department of Transportation (WIDOT) error reports and send files.
* Work collaboratively with internal and external customers on a regular basis by providing professional communication and support.
* Create and update informational materials for the general public, such as brochures, applications, flyers and newspaper announcements.
* The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position
Skills:
Essential:
* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and co-workers at all levels
* Ability to contribute to building a positive team environment and maintain a positive demeanor while on the job
* Ability to work independently with minimal supervision
* Ability to practice tact, courtesy, respect, objectivity, maturity, and patience while interacting with a wide variety of personalities
* Must maintain composure and professionalism during customer conflict
* Ability to communicate effectively both verbally and in writing.
* Contribute to a team effort and accomplish related results as required.
* Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
* Schedule department events and activities; manage departmental or manager's calendar.
* Knowledge and experience working with or training in Microsoft Office Suite (including Excel, Word, Visio, TEAMS, PowerPoint, Share Point), IBMi (previously known as AS400, Power 8, iSeries), COGNOS, and OnBase.
* Skill in advanced organizational skills, attention to detail, and a dedication to customer service.
* Operate standard office equipment such as but not limited to calculator, personal computer, credit card machine, copier and fax machines.
* Ability to interpret and explain complex regulations.
Education Requirement - Or A Closely Related Field:
Education with Equivalent Qualifications:
Essential:
* Associates Degree in Office Administration
* Associates Degree in Business Management
Credentials:
* Notary Certification, within 3 months of employment.
Working conditions:
Essential:
* Must be an enrolled member of the Oneida Nation
* Walk frequently
* Sit frequently
* Use hands and arms frequently
* Talk frequently
* Hear frequently
* Stand occasionally
* Bend/stoop occasionally
* Kneel occasionally
* Lift 11-24 pounds occasionally
* Move 11-24 pounds occasionally
Experience:
Essential:
* Customer Service
Nonessential:
* Experience working with AS400, OnBase, and COGNOS
* Licensing/permit issuance experience
* Experience with the Department of Transportation's PARS syst
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
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