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Description
Position Summary:
- install, configure, and perform daily management of the data protection solutions
- design and test data recovery in simulated disaster recovery and malware related events
- technical lead for the team in quarterly Disaster Recovery exercises
- install, configure, and perform daily operational management of the storage environment
- install, configure, and perform daily management of fiber channel storage area networks
- perform capacity management and end-to-end performance monitoring of the managed environments
- maintain, upgrade, and manage the lifecycles of the storage and data protection hardware/software
- produce reports that provide visibility into the current state of the shared storage environment
Job Responsibilities:
Data Management:
- Implement and continually improve data protection and data security
- Verify and validate backup data through quarterly restore testing
- Investigate technologies to pro-actively run malware scans of backup data
- Review the daily backup reports and replication reports and identity/resolve issues
Incident Management:
- Take ownership of incidents, work to resolution and identify root cause
- Work with various IT teams when need to troubleshoot and resolve issues
Operations and monitoring:
- Daily monitoring and reporting of data backup and recovery activities
- Storage management: block and NAS capacity allocations, SAN zoning, etc.
- Maintain storage applications: patching, upgrades, feature configuration
- Perform daily monitoring and performance analysis of the storage and backup components
- Manage change requests, work orders and support tickets and see them through to completion
Support various computing environments:
- Ability to identify and deliver solutions for on premise, cloud, and hybrid environments
- Ability to understand and apply appropriate security concepts, controls, and processes
- Participate in annual business continuity planning (BCP) and disaster recovery (DR) testing.
Training:
- Proactively stay in-step with technology changes through self-learning
- Cross-train team members
- Attend technical and security-oriented training sessions to learn new and develop existing skills
- Network with peers
Required Skills & Experience:
- 5+ years of experience working in a production Information Technology environment
- 3+ years of experience managing Data Protection solutions/environments
- hands-on experience working in support of a production IT environment
- strong communication skills
- ability to manage and escalate incidents and to see them through to resolution
- experience supporting virtual environments and operating systems: windows, vmware, linux, aws-ec2
- experience in documenting procedures, environments, and project work
- participation in a 7-day on call rotation and occasional weekend work
- hybrid work arrangement: 3 days in the office (Tuesday and Thursday mandatory), 2 days remote
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
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