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Company: NJM Insurance Group
Location: Hammonton, NJ
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Are you motivated by customer service with a desire for helping others?  NJM Insurance Group currently has an opening in our Workers' Compensation Department for a Claims Information Service Representative who will play an important role in helping to make sure our customers have a positive experience working with us.

With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker's compensation, automobile, and homeowner's insurance in New Jersey.  

                                 

Become a member of our team and you'll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!

The scheduled hours for this position are Monday through Friday 8:45am to 5:00pm.

This opportunity is based out of the NJM Hammonton, NJ office.

Job Responsibilities

  • Answer calls from internal and external customers using excellent customer service skills and provide accurate information.

  • Process incoming First reports of accident via telephone, email and fax accurately and expeditiously. 

  • Providing excellent customer service to all callers by demonstrating professional courtesy, conveying empathy, and actively listening to all questions and concerns.

  • Assisting the caller with their inquiries in an accurate, efficient, and comprehensive manner while striving for first call resolution.

  • Screening all calls and deciding what can be handled at the CIS level and transfer calls when appropriate to the right personnel.  

  • Accurately complete authorization requests, directing them to the appropriate personnel. 

  • Complete callbacks in a timely manner, documenting calls and results in computer correspondence. 

  • Navigating multiple computer systems simultaneously to access and document appropriate information.

Required Qualifications and Experience

  • Accuracy and the ability to pay close attention to detail

  • Excellent customer service and phone manners

  • Data entry skills

  • Bilingual English/Spanish is preferred

  • Proficiency with Microsoft Office Suite software programs including Outlook and Word

Salary:  $38,000 - 45,000 annually. Salary is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.


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