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Company: MedStar Medical Group
Location: Olney, MD
Career Level: Entry Level
Industries: Not specified
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Description

General Summary of Position

Status: Full-time, 36-hours per week
Schedule: Thursday/Friday/Saturday, 7:00pm-7:30am (overnight)

The individual in this position serves as a Technology Coordinator located at a MedStar hospital. The Telehealth Technology Coordinator (TTC) supports the efficiency, ease of use and reliability of telehealth and other connected care programs that occur in or originate from a MedStar facility. The TTC will field system calls, bring telehealth devices to a patient's bedside and facilitate such activities as teleconsultation with remote providers (e.g. palliative care, hepatologists, intensivists, ethics), inpatient remote rounding, family video visits with or without the care team, virtual interpreting services, post discharge remote monitoring and all other current/future inpatient telehealth related initiatives. TTC's will also work with Information Services to track, troubleshoot, manage and maintain telehealth devices, ensuring optimal patient & staff experience. This position works with, but not limited to, hospital leadership, including the CNO, VPMA, CNIO & Director of Patient Experience. This position also works closely with, as well as under the direction of the MedStar Telehealth Innovation Center leadership, in strategic planning, creating and implementing patient experience initiatives, optimizing administrative and clinical telehealth-related workflows, and helping with growth projects on behalf of MTIC.


Primary Duties and Responsibilities

  • Patient Experience: Collaborates with health care team members, including physicians, social workers, residents and other clinicians, as well as senior leadership to identify barriers to efficient, quality service. With the direction of MTIC & hospital leaders, participates in the development, implementation, and evaluation of measures to enhance services provided in-house. Displays the highest standards of SPIRIT values and Patient Quality Standards of Patient Safety, Compassion, Professionalism and Coordination of Care
  • Staff Education: Collaborates with nursing to leverage their relationship with the patient. Frequently round on inpatient units and spread awareness - checks in with unit secretaries/nursing staff/unit leaders and educates them on new telehealth initiatives & services.
  • Patient & Staff Education: Explains the methods of communication used to connect to care team and family members, such as clinical encounters occurring exclusively by video Explains that communication HIPPA secure and is not recorded; that telehealth sessions are two-way audio/video, meaning the remote provider will be able to see and hear them and they will see and hear the remote provider. Explains who the remote provider is, why they are being asked to join and explaining that the remote provide has clinical information available to them through the medical records. In some cases, the
  • Follows Infection control protocol PDF One pager for cleaning and handling telehealth devices after/during every encounter. TTC also ensures devices are charged and functional.
  • Other TTC dons and doffs PPE and maintains equipment and other materials within established infection control policies TTC assists with connected care enrollments, enabling specialty consults, telehealth video visit patient education, and patient portal education/enrollment. Logs/documents detailed information for each request received via the TTC data form
  • The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.



    • Minimum Qualifications
    Education

    • Associate's degree preferred

    Experience

    • 1-2 years in a clinical and/or customer service setting required

    Knowledge, Skills, and Abilities

    • Must be comfortable entering COVID+ rooms when with provided protective PPE when necessary.
    • Previous experience with an electronic health record system desired.
    • Shelf-starter. Ability to organize and prioritize work.
    • Effective oral and written communication skills.
    • Ability to deal effectively and professionally with a variety of different individuals.
    • Tech savvy with basic computer & Microsoft Office skills


    This position has a hiring range of $20.17 - $35.04



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