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Company: MedStar Medical Group
Location: Washington, DC
Career Level: Associate
Industries: Not specified

Description

General Summary of Position

Status: Full-time, 40-hours per week
Schedule: Rotating (Days/Evenings/Overnights and Weekends)

This is the first job in a series of two that are involved in the registration and/or admission of patients at WHC. This job may be located in Patient Access Services, Outpatient Registration, or in a department. Schedules patient appointments, registers patients, verifies or obtains demographic/ insurance information, and receives payments. May greet patients, answer the phone, validate insurance, answer questions/give patient information regarding preparation for tests/exams, and perform related clerical functions.


Primary Duties and Responsibilities

  • Receives and answers telephone calls. Schedules, reschedules, and confirms patient appointment(s), coordinating multiple appointments as necessary to reduce the number of visits the patient has to make. Gives instructions and/or answers questions regarding appointments and procedure(s)/test(s)/exam(s) per department/Hospital policy or directs caller to an appropriate individual for assistance. May mail appointment notices/ reminders.
  • Validates or obtains patient demographic and insurance information from the patient prior to arrival/appointment. Reviews Hospital records for earlier Medical Record numbers/ charts and has chart(s) pulled. Calls primary care or referring physician and obtains required pre-authorizations and/or referrals, results from earlier test(s), and any clarification necessary regarding test(s)/procedure(s)/admission. May phone insurance companies for levels of benefit coverage, pre-authorization, etc.
  • Greets and reviews information with patient upon arrival. Explains and secures needed signatures on Hospital consent/release forms. Obtains/re-verifies insurance coverage upon arrival photocopying insurance card and ID for record. Explains any patient obligation(s) and collects co-payments and partial payments for services to be received. May receive and secure patient valuables according to established policy/procedures. May escort or arrange escort service for patient to designated areas of the Hospital as needed.
  • May enter/verify charges in the computer and/or close cash registers counting currency, checks, credit card payments at the end of the shift.
  • Requests and receives medical records and/or assembles various admission packets, where applicable. Maintains including, but not limited to: number of patients registered, accurate account of the Hospital's census, physician case load, etc. May compile and/or print standing or ad-hoc reports/statistics.
  • May document and expedite referrals and transfers from external health care facilities for treatments or specialized procedures, according to standard department protocol.
  • May perform department specific activities, e.g., posting schedules; validating parking for discharges and clergy; creating patient files; code procedures/results into patient file(s); sending out test results; typing, filing, etc.


  • Minimum Qualifications
    Education

    • High School Diploma or GED required
    • May require up to l year of technical or other specialized training, such as training in typing/keyboarding/word-processing and office administrative procedures including customer service etc.

    Experience

    • Six to twelve months experience required as Office Assistant I or equivalent required, demonstrating organizational skills and a working familiarity with office computers (PC's and/or mainframes) performing word-processing/typing and/or data entry required

    Knowledge, Skills, and Abilities

    • Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
    • May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application


    This position has a hiring range of $20.941 - $31.852



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