MMP - Mgr, Agency & Sales Support Job Listing at Medical Mutual in United States of America (Job ID 2500015)

Description

Job Summary:

Oversees and drives the success of the Agency Support and Licensing teams. This role is pivotal in shaping the overall agent experience, ensuring the seamless onboarding of new agents/producers, maintaining ongoing compliance with licensing requirements as well as continuous support of a growing distribution channel with evolving needs. This role develops and executes strategies that enhance operational efficiency, foster innovation, and deliver measurable results in a dynamic, fast-paced environment.   This role is located in the Eastern or Central time zone.

Responsibilities:

• Supervises the Agency Support and Licensing teams, fostering a high-performance culture by developing leadership skills within the teams, evaluating performance, providing actionable feedback, and driving effective resolution of challenges.
• Leads the continuous evaluation and optimization of operational processes, implements innovative improvements to enhance agent satisfaction, streamlines workflows, and drives cost efficiency across the organization.
• Leverages advanced data analytics and quantitative insights to inform business decisions, showcasing measurable contributions to the organization. Develops and maintains robust reporting and performance metrics for daily production across both teams, aligning outcomes with broader business goals.
• Collaborates closely with senior stakeholders across key functions—Agency, Operations Finance, Procurement, Legal/Compliance, and Technology—to align departmental efforts with organizational objectives, ensuring seamless support for evolving business needs.
• Ensures the compliant onboarding of new agents/producers, maintains rigorous adherence to company policies and industry regulations, while proactively identifies and mitigates compliance risks.
• Drives strategic initiatives beyond day-to-day operations, taking on high-impact projects that further elevate the organization's competitive positioning and agent experience.
• Performs other duties as assigned

Education and Experience:

• Bachelor's degree or equivalent education and experience directly related to the role may substitute for a degree
• 7 years of progressive relevant experience
• Minimum of three (3) years' working in a health insurance and/or operations role

Professional Certification(s):

• Health Insurance License preferred

Technical Skills and Knowledge:

• Strong leadership skills, demonstrated record of achieving goals, promoting accountability and facilitating change across teams.  Confident ability to drive tasks through to completion.
• Results-oriented, self-motivated and self-managed leader having ownership mentality
• Strong business and financial acumen
• In-Depth knowledge of health insurance industry
• Proficiency in licensing techniques, terminology and procedures
• Ability to communicate effectively with various stakeholders
• Ability to conceptualize, achieve results

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.