Description
Sr. Director of Commercial Operations
(Remote)
About Us:
Matrix Medical Network is a leading clinical services organization that supports the needs of diverse and vulnerable populations, working with millions of individuals across the country to assess and help them manage their health risks through our large network of clinicians. We support Medicare Advantage, Managed Medicaid and Commercial plans; serving populations of all ages, from seniors to other high-risk individuals.
Matrix colleagues understand the important role every department plays in helping the members and customers we serve have the best experience possible across all touchpoints. Join our team and help create innovative strategies and solutions to make quality healthcare more accessible!
Matrix Medical Network is proud to be a Diversity, Equity, Inclusion and Accountability Employer
Why Work at Matrix?
- The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
- A chance to work with great people on exciting projects.
- Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
- Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
Qualifications
Must Haves:
COMPETENCIES
• Strategic Vision: Ability to develop and implement long-term commercial strategies.
• Leadership: Proven ability to lead, inspire, and develop high-performing teams.
• Analytical Skills: Strong ability to analyze data, identify trends, and make data-driven decisions.
• Customer Focus: Deep understanding of customer needs and commitment to delivering exceptional service.
• Communication: Excellent verbal and written communication skills, with the ability to influence
stakeholders at all levels.
• Project Management: Ability to create and execute on project plans to drive accountability and results.
SKILLS & KNOWLEDGE
• Healthcare & Health Plans
• Client/Account Management Lifecycle
• Operational Policy Design & Implementation
• Strategy Development
• Sales Process Analysis & Optimization
• Sales Incentive Plan Design
• Opportunity Management & Forecasting
• Business Analytics
• Organizational Structure Design
• Account Planning
• Project Management
• General Data Analysis Software
• Microsoft Dynamics CRM
EXPERIENCE
• Minimum of 10 years of experience in sales operations, commercial operations, or related roles, with at least 5 years in a leadership position.
• Proven track record of driving sales growth and operational excellence.
• Expertise in building, implementing, and optimizing sales process, tools, and resources.
• Strong analytical and strategic thinking skills.
• Proficiency in CRM systems and sales analytics tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
EDUCATION
• Bachelor's degree in business administration, marketing, or a related field (Master's degree preferred).
Our Culture:
- We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
- We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
- We encourage and celebrate collaboration.
- We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.
Sr Director of Commercial Operations. Primary location: Remote. Regular Shift. Work from Home Opportunity, Full-Time, Regular, Salaried
Responsibilities
About the role:
Type: Full Time Salaried
Compensation: $162,000 - $202,000
Location: Fully Remote, must be in the United States
Hours: Full Time Days
Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.
What to Expect:
The Senior Director, Commercial Operations plays a crucial role in designing and executing the Matrix commercial transformation. This teammate is responsible for leading and optimizing the commercial operations function to drive sales growth, operational efficiency, and strategic alignment across the organization. This role involves leading a team of professionals, collaborating with various departments, and implementing processes and technologies to enhance sales performance and support client needs. The ideal candidate will have demonstrated expertise in building, implementing, and optimizing the process, tools, and resources required to generate superior, sustainable sales results and culture.
Responsibilities:
1. Leadership and Strategy
• Develop and execute the commercial operations strategy aligned with the company's overall
business objectives.
• Lead, mentor, and develop a high-performing commercial operations team.
• Collaborate with senior leadership to set sales priorities, targets, budgets, and key performance
indicators (KPIs).
2. Sales Operations
• Oversee sales planning, forecasting, and performance analysis.
• Implement and manage sales processes, tools, technologies (e.g., CRM systems), and incentives
to improve sales efficiency and effectiveness.
• Ensure accurate and timely reporting of sales metrics and performance.
3. Operational Efficiency
• Streamline commercial processes to enhance efficiency and improve revenue and profitability.
• Implement best practices in sales operations, customer service, and order management.
• Ensure alignment between commercial operations and other departments (e.g., marketing,
finance, supply chain).
4. Customer Relationship Management (CRM)
• Optimize the use of CRM systems to enhance customer data management and sales activities.
• Drive CRM adoption and ensure data accuracy and integrity.
• Develop and implement strategies to improve customer engagement and satisfaction.
• Integrate formal account planning into the customer relationship management process.
5. Proposal and Contract Design
• Develop and implement contracting and pricing strategies to maximize revenue and profitability.
• Facilitate proposal and offering design and contract negotiations while ensuring compliance with
company policies and legal requirements.
• Lead and optimize the Deal Desk process to facilitate cross-functional collaboration and
streamline review on new business opportunities.
• Manage relationships with key customers and partners to drive long-term business growth.
6. Talent Development
• Foster a culture of continuous improvement and professional development within the
commercial operations team.
• Identify training needs and provide opportunities for skill enhancement.
• Promote a collaborative and high-performance work environment.
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