Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Configuration Management Analyst Job Overview:Individual Contributor to serve as a focal point of contact to customer interface groups for parameter management support for customer implementations and conversions, problems/issues and questions. Provide general support through research, analysis and resolution of internal and external customer issues pertaining to parameter set ups.
A strong team player with the ability to maintain positive business relationships across the organization in a rapidly changing environment. Requires delivery on commitments, executing with excellence, and demonstrating a sense of urgency when needed.
Major accountabilities:
• Analyze, coordinate and implement all customer requests to provide timely and accurate delivery of parameter setups.
• Partner with global stakeholders and regional representatives to execute customer implementations.
• Provide subject matter expertise on core implementation practices and application tools.
• Provide technical problem resolution and application support.
• Adhere to established process to support internal audit compliance.
• Identify and implement process improvements relevant to job function.
Education:
• Bachelors in business, information technology or computer science, or equivalent work experience
Knowledge/Experience:
• Two to five years of experience in Information Technology or related industry.
• Thorough understanding of data processing concepts and financial industry/banking operations practices.
• Understanding of payment processing systems, formats and applications.
Skills/Abilities:
• Effective organizational skills and attention to detail.
• Effective problem solving and troubleshooting skills.
• Self starter with a desire to learn independently
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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