Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Products and Solutions Overview-The Cyber and Intelligence (C&I) Solutions team is responsible for MasterCard's safety and security product suits commercialization efforts. C&I products cut across Identity Verification, Authentication, fraud prevention and Risk Mitigation across all interactions, payment channels as well as all stakeholders; issuers, acquirers, merchants, processors and consumers.
The Manager, Product and Solutions – South Asia (SOA); will have ownership of both network and acquisition products commercialization as part of the broader SOA team focused on the market/cluster. He/ She will work closely with the market C&I Lead and Business Development teams to determine market needs and support roll out strategy and support for these products within the market/cluster.
The person will be responsible for managing existing and new customers with a focus on supporting the customer level product information, product discussion and support to the markets. This would require interacting with internal and external – global and regional stakeholders and deliver on time solutions and support to the customers.
• Can you develop and articulate, to internal and external audiences including our issuer, merchant and acquirer partners, thought leadership on current fraud trends in customer needs, best practices, implications for product rollouts, and future product opportunities?
• Do you have a proven track record of supporting customer queries and demonstrating a solution mindset?
• Can you work in a diverse cross functional environment with limited support?
Role-
• Part of SOA C&I product team to manage the complete C&I Product suite for the market/cluster.
• First point of contact for C&I product and solutions related queries from customers and the account management team.
• Devise and implement strategies for the product rollout and adoption. Support market with adequate analysis as required to demonstrate the value of the products.
• Support customers with their needs, analysis, training while delivering strong value story.
• Develop healthy pipeline for acquisition products and support market communication, awareness and overall safety and security narrative.
• Demonstrate strong project management skills.
• Foster and maintain a close partnership with various stakeholders – C&I regional teams, C&I market leads, market Business Development, Mastercard Advisors, Account leads and key customers to gather feedback and drive product improvement & successful rollout of solutions to issuers, acquirers, processors, merchants and consumers.
All about You-
• This position requires a highly collaborative and self-driven individual who will need to manage relationships across multiple functional areas, regions and executives - at times remotely with limited supervisory support.
• Cross-functional team leadership experience managing multiple, complex projects concurrently and delivering timely results under tight timelines.
• Knowledge of transaction processing industry, fraud and authentication products and the broader payment and transaction ecosystem
• Prior knowledge in transaction fraud monitoring & rule management solutions is a plus.
• Excellent analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively.
• Strong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexible.
• Personal presence and ability to clearly communicate compelling messages to senior management and business partners.
• Technology savvy; close collaboration with Operations and Technology and future processing businesses
• Ability to embrace complexity but deliver/articulate simplicity.
• Advanced degree helpful
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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