Manager, Customer Technical Services Job Listing at Mastercard in O'Fallon, MO (Job ID R-243595)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Technical Services People Manager:

Position with advanced understanding and knowledge of the Customer Operations and Support area with solid knowledge of required services. Provide management direction to team and recommend strategic direction based on established policy. Assure established operations interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard‘s global product rules and specifications. Recommend and implement policy changes. Lead and manage staff with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team.

Major Accountabilities:
• Lead and motivate a team of support Specialists following corporate Human Resources policies and standards.
• Define and set team objectives monitoring performance ensuring these goals and objectives are achieved on a constant basis.
• Lead, coach and mentor team members on various functions.
• Execute corporate global MasterCard strategy with focus on customer processing operations via adequate strategy translations.
• Contribute to definition of Service Level Agreements / Operations Level Agreements between the global Customer Operations Services department and other processing and operations support teams throughout MasterCard.
• Ensure audit compliance of activities and work standards of team.
• Responsible for team adherence to standard implementation metrics and SLA's.
• Perform strategic planning; financial planning; administration and management of department.
• Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts.
• Provide leadership, direction and supervision to staff and ensure each project or effort is adequately staffed; trained and managed. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary.

Education:
Bachelor's degree in Information Technology, Computer Science, Business or equivalent work experience.

Knowledge / Experience:
• Six to eight years of “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management.
• Strong payment transaction processing and industry business principles knowledge.
• Strong understanding of MasterCard's payment processing systems, formats and associated customer host operating services and principles.
• Strong understanding of the 4 party model and the full transaction lifecycle for MasterCard brands Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $103,000 - $165,000 USD

 Apply on company website