Manager, Change Management and Enterprise Adoption Job Listing at Mastercard in Purchase, NY (Job ID R-242558)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Change Management and Enterprise Adoption Job Summary: As a Manager in Change Management and Enterprise Adoption, you will play a pivotal role in ensuring that organizational projects and initiatives meet their objectives by increasing employee adoption and usage of workplace tools and technology. Your focus will be on the people side of change, preparing, supporting, and equipping employees to adopt and use changes in business processes, systems, and technology. You will also lead continuous learning efforts, focusing on training employees on new technology to increase and enhance adoption and satisfaction.

Key Responsibilities:

1. Change Management:
o Develop and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance
o Apply a structured methodology and lead change management activities, leveraging tools and processes to support adoption of changes required by projects or initiatives
o Conduct impact analyses, assess change readiness, and identify key stakeholders
o Enable the design, development, delivery, and management of key communications
2. Employee Experience:
o Focus on enhancing the employee experience by ensuring smooth transitions during changes in processes, systems, and technology
o Develop and implement strategies to improve employee engagement and satisfaction during change initiatives
o Drive creation and adoption of design and experience patterns
o Monitor and measure the effectiveness of change management efforts through surveys and feedback mechanisms
3. Collaboration and Support:
o Work closely with project teams to integrate change management activities into overall project plans
o Act as a coach for senior leaders and executives, helping them fulfill the critical role of change management sponsor
o Establish relationships and connections with business partners to establish consultative conversation and expand work tool adoption and usage
4. Continuous Learning:
o Lead continuous learning initiatives for workspace tools, focusing on training employees on new technology to increase adoption and satisfaction
o Design and deliver training programs for tools such as Microsoft Teams, OneDrive, and Copilot, new emerging technologies
o Collaborate with other departments to ensure training programs are aligned with organizational goals and objectives
o Partner with executive support team to ensure executive training is available

About You:
• Proven experience in change management and adoption, with a focus on employee experience and continuous learning. Prosci Change Management Certification preferred.
• Strong understanding of change management principles, methodologies, and tools.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Experience in designing and delivering training programs for new technology. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $137,000 - $218,000 USD

 Apply on company website