Lead Security Monitoring and Response Analyst Job Listing at Mastercard in Waterloo, Walloon Region (Job ID R-245416)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Security Monitoring and Response Analyst The Crisis Management Team, a specialized group within Corporate Security, is trained to identify, manage, and resolve incidents involving computer, data, and physical security. The team leads Mastercard's response efforts to such incidents, ensuring a strategic and coordinated approach.

This role is responsible for managing global incident response and emergency management efforts, addressing challenges arising from security-related incidents. The position involves researching, analyzing, reporting, tracking, and facilitating the resolution of incidents as a key member of the Crisis Management Team. If you have experience managing major incidents or crises, thrive under pressure, and possess strong analytical skills alongside exceptional written and oral communication abilities, this opportunity could be an excellent fit for you.

Key Responsibilities

• Lead the management of high-risk or large-scale global incidents, following documented processes, while overseeing the day-to-day operational aspects of crisis management. Identify and implement opportunities to improve and streamline processes.
• Gather incident details, manage assigned tasks, and ensure timely communication to relevant internal stakeholder teams.
• Collaborate with regional teams to coordinate responses to global incidents, ensuring alignment and effective resolution.
• Oversee the program management, training, development, and operational support of crisis management initiatives.
• Maintain strict confidentiality of all records, communications, and information related to incidents.

All About You

• Exceptional communication skills, including the ability to craft effective communication strategies and draft messages during crisis situations.
• Extensive experience in security, with advanced technical expertise in incident response, crisis management, and emergency management.
• Strong executive presence, with a proven ability to manage without direct authority and influence peers, stakeholders, and senior leadership.
• Highly motivated self-starter who excels in a fast-paced environment, with the ability to remain calm and focused under pressure.
• Superior time management, planning, and organizational skills, with the ability to adapt to shifting priorities and solve problems analytically.
• Outstanding interpersonal skills and proven ability to build and maintain strong relationships with stakeholders and partners.
• Excellent project management experience, including leading cross-functional teams.
• Preferred certifications include CISSP, CBCP, GCIH, CISM, or CIPP.
• Familiarity with U.S. and international data breach notification laws.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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