Associate Managing Consultant, Specialized Product Delivery Job Listing at Mastercard in Dubai, Dubai (Job ID R-240309)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant, Specialized Product Delivery All About the Role
Advisors Deploy is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
• Delivering new products and strategies to market smoothly and efficiently
• Successfully implementing complex technology and delivering the most challenging transformation programs to create the new business as usual
• Strengthening client's internal skills, knowledge and experience in critical areas
• Transforming client processes and optimizing their management practices

Support Strategy Execution

This role will be responsible for supporting:

· Managing portfolio growth and customer engagement throughout the lifecycle of a card customer

· Ensuring balanced growth addressing Credit, Operations, Compliance and Service Delivery risks.

· The design and development of best-in-class portfolio programs based on local needs and co-creating globally scalable solutions with the central team.

· Managing the delivery of regulatory changes so that they are delivered timely with seamless client experience and in a cost-effective manner.

Business

· Support to develop and implement strategies to grow the credit card portfolio in line with the business targets

· Support the initiatives related to customer engagement & balance build. This includes end-to-end management of campaigns across channels to grow spending and balances

· Support the credit card instalment plans strategy, including the design and construction of payment plans, implementation of an effective sales strategy and optimizing revenues

· Work with the Marketing and Analytics team on customer segmentation so that focused efforts can be made to promote the usage of existing customers

· Help retain profitable customers, work with relevant teams for the implementation of a robust customer retention strategy

· Review consumer behaviour and market trends to identify improvement opportunities for client engagement through tactical campaigns, market research to identify customer preferences, competitor analysis, and industry trends, stay up to date with regulatory requirements

· Help manage the financial performance of the credit card portfolio. Develop financial forecasts and budgets, monitor actual performance vs. targets & identify opportunities to mitigate any headwinds

· Regularly assess the performance of credit card portfolio, analyze usage patterns, evaluate profitability, monitor customer feedback and identify areas for improvement

· Work closely with relevant teams to ensure that our digital platforms are working as per the product construct, work along with the digital team on the optimization of the customer journey for a better customer experience

· Focus on enhancing the customer experience throughout the customer lifecycle. Identify pain points and implement initiatives to improve customer engagement & loyalty

· Engage with relevant stakeholders for effective governance and robust controls around portfolio programs and processes

· Constantly evolve KPIs and performance dashboards that are aligned to strategic business objectives and can help senior management in decision-making

· Management of feedback/issues involving credit card business

· Work collaboratively with stakeholders across, Risk management, Operations, Marketing, Retail, Analytics, Technology, Legal and Compliance, Eand xternal partners supporting portfolio programs

Processes

· Responsible for supporting the execution of credit card business strategy, working with relevant stakeholders across various functions to ensure that the end-to-end journey works seamlessly for the customers.

· Work with relevant teams to identify major customer pain points & streamline the processes

· Support in the digitization of the portfolio lifecycle journey

Execution and Implementation

· Support in the delivery of large programs for clients from initiation to benefit realization

· Successful execution of projects across different clients/businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction

· Develop strong bonds with clients that endure beyond a particular assignment, serve as a go-to resource for client staff, is sought out for knowledge of industry and firm

· Identify new business opportunities to support clients with Mastercard solutions


Team Collaboration & Culture

Develop sound business recommendations and deliver effective client presentations

Plan, organize, and structure my own work and that of junior project team members to address client problems

Lead team and external meetings, and lead or co-lead project management

Contribute to the firm's intellectual capital and solution development, being a strong brand ambassador for Mastercard and Data & Services

Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior team members

All About You
• Experience in the delivery of large, complex projects/programs of diverse sizes in a cross-functional, multicultural environment
• Domain knowledge of the payments industry and hands-on experience in program management, ability to manage multiple stakeholders under deadlines and pressure.
• Able to plan and manage a multi-workstream program from inception to delivery providing support, direction and/or technical expertise to the project team across multiple disciplines and geographies
• Develop strong presence in the client organization extending beyond the immediate boundaries of the program
• Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the client organization
• Strong interpersonal communication and presentation skills. Able to define scope, timelines and budgets in clear, concise language in writing and verbally. Able to report on issues, risks, progress, timelines etc. accurately and summarize effectively offering analysis, options and credible solutions
• Able to handle multiple priorities, work independently, think laterally and manage multiple issues under the pressure of conflicting constraints and limited resources. Perform and articulate cost/benefit/risk analysis
• Able to lead, motivate and develop a team of professionals


All About Your Education & Skills

Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
• Fluent local office language and English required, other languages desirable (Arabic)
• Comfortable with significant client interaction and interest in building relationships
• Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
· Relevant experience of at least 7 years in cards product and portfolio management

· Regional experience preferred

· Analytical skills

· Willingness to travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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