Description
Position Summary Under general supervision, performs pre-registration and registration activities to support the financial stability of the organization and functions as a float to other departments to support a patient centered care organization. Position Responsibilities Unit Specific Position Responsibilities Acts as a patient liaison upon arrival to the department and notifies appropriate personnel of patient#s arrival. Arrives patients in the electronic health record and ensuring accuracy of information. Assists patients, family, and visitors with various needs, utilizing specific communication tools to enhance customer service, and transports throughout the hospital facility. Completes registrations by verifying and updating all patient information to ensure accurate information for hospital records and timely reimbursement. Explains and obtains all required patient signatures on applicable forms. Offers copies of documents and regulatory material to all patients and scans appropriate documents to the electronic health record. Verifies insurance eligibility and benefits through e-verification, insurance websites, and/or by phone and confirms worker#s compensation cases with employers and secures applicable billing information. Schedules, cancels, and reschedules patients for appointments. Ability to multi-task and work efficiently to maintain high volume of phone calls. Documents actions and interactions in the medical record as appropriate to maintain thorough record of events and information. Exercises judgment in sensitive situations and to maintain a high level of confidentiality. Functions independently within a team setting and displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation. Participates in staffing meetings, staff development, and training of new staff. Performs other duties and responsibilities as assigned. Qualifications, Knowledge # Experience Required Qualifications (Including any licensure, certification, education): None Specified. Organizational Requirements: Maintain stroke education per regulatory requirements. # Preferred Qualifications: Associates degree in healthcare related area of study 1 year Admitting/Registration or equivalent healthcare experience# NAHAM Certified Healthcare Access Associate # Required Knowledge, Skills # Experience: Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams o Excellent customer service skills o Analyze and interpret information to make decisions within scope of job functions with minimal supervision. Excellent written, verbal, and interpersonal communication skills. #Ability to multitask and maintain strong attention to detail.# Professional demeanor with strong administrative skills # Preferred Knowledge, Skills # Experience: Understanding and knowledge of medical terminology General knowledge of third-party payers System experience - Epic, OnBase, Elavon Knowledge of multi-line switchboard
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