WFM Systems Analyst II Job Listing at Lexington Medical Center in West Columbia, SC (Job ID 1268565000)

Description

IT Services  
Full Time
Day Shift 
8am - 5pm

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina's first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer's care center and nearly 80 physician practices.  Its postgraduate medical education programs include family medicine and transitional year.

The Workforce Management (WFM) Systems Analyst II participates in analysis, design, programming, testing, documentation, implementation and auditing of Workforce Management Suite of applications. Assists in evaluation, analysis, maintenance and development of system functionality to meet business objectives  including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as liaison between business units and IT teams as well as assists with end user education and training deployment as organizational change occurs.

Minimum Education: Bachelor's Degree in Computer Science, Management Science, Business Administration, Health Information Management, or related field 
Minimum Years of Experience: 6 Years of experience in a related business services area and WFM experience (To include 3 years of experience using UKG or related business software in a medium to large organization and 3 years of business area experience working, building, testing and designing related business systems)
Substitutable Education & Experience (Optional): In lieu of 6 Years of Experience, we will consider the following combinations:

• Associates Degree in Computer Science, Management Science, Business Administration, or related field, with 8 years of experience in related business systems area preferably related to WFM;

Required Certifications/Licensure: Willing to obtain certification in Workforce Management Training  program within 12 months of position if required;
Required Training: Proficiency using UKG WFM or related business software

• Provides application support by identification and resolution of system problems, providing in-service training as required.
• Develops documentation to support system implementations, program modifications and customizations including development of manuals, in-house diagrams and process flow charts according to department standards. Translates technical requirements and procedures into well-implemented business solutions.
• Develops/Updates programs conforming to established internal or vendor recommended programming standards.
• Utilizes in-depth understanding and knowledge of workflows, policies, and procedures,  business processes, regulatory requirements and best practices to:
  • Analyze existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization.    
  • Analyze tradeoffs between usability and performance needs.                    
  • Resolve problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues.            
  • Design, redesign and analyze processes and apply knowledge to build software application.
  • Contribute to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes.  Performs unit, system and integrated testing tasks.
• Lead/participate the execution of change management on key business initiatives including, enterprise transformation efforts, and other business process and technology projects across all workforce management related business functions.
• Assess, develop and implement change management strategies and plans that ready the organization for change by minimizing stakeholders resistance and business disruption, maximizing stakeholders engagement, and driving faster adoption of the changes impacting our employees
• Develop a change management strategy based on understanding the details of the organization and the groups (stakeholders) being impacted
• Collaborates with end users, business areas, IT, vendors and leadership to elicit, analyze, communicate, and validate system processes. Team participant and contributor.
• Serves as project champion to promote the integration of WFM technology.
• Review and test the quarterly releases and express updates to ensure our processes are inline with the release/update. Develop, test, and document revised business processes when the release/update impacted our operating procedure.
• Prepares and presents to different groups in an effective manner appropriate for the audience. Contributes to preparation of materials.

• Documents needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
• Assists with software selection, evaluates emerging technologies, and staying abreast of best practices.
• Coordinates system acquisition and implementation of assigned applications, including hardware and software.
• Provides ongoing user support and training as organizational change occurs, paying keen attention to user needs and opportunities to offer solutions and modify processes to improve staff scheduling, timekeeping, and absence management needs.
• Identifies reports and develops report specifications for report writers to meet the needs of the application user.
• Maintain awareness of current trends in WFM with a focus on product and service development, delivery and support, and applying key technologies. 
• Serve as a key liaison with third parties and other stakeholders (e.g. Clinical operation, IT, Department Managers, Vendors).Collaborates with vendor to optimize system configurations as organizational needs change. 
• Create, organize, prioritize and manage system maintenance and enhancement requests; participate in issue identification, tracking and resolution.
• Perform periodic audits WFM data to ensure conformance with hospital policies and interdepartmental performance standards.
• Participates in the development and management of Policies & Procedures, including contingency plans related to Workforce Management Systems implementation and use.
• Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits 
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.