Guest Services Specialist II Job Listing at Lexington Medical Center in West Columbia, SC (Job ID 1241845900)

Description

Emergency Room Clerical  
PRN
Any 
Any

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina's first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer's care center and nearly 80 physician practices.  Its postgraduate medical education programs include family medicine and transitional year.

Under the direction of the Manager of Guest Services, serves as a liaison/patient advocate between patients/families and the organization in the facilitation and resolution of outcomes/solutions to patient's needs and/or concerns.

Minimum Education: Associates Degree
Minimum Years of Experience: 2 Years of Experience in Complex Problem Solving and Complaint Management 
Substitutable Education & Experience (Optional): None.
Required Certifications/Licensure: None.
Required Training: Advanced level of computer skills (Word, Excel, and PowerPoint)
Excellent oral and written communication, customer service, and sound decision making skills.

• Responds to customer service complaints from patients, families, vistors and staff. Serves as a liaison between clinical/non-clinical staff and patients/families to offer support, guidance, direction and information. Coordinates prompt, sensitive, and professional response and resolution to concerns/complaints.
• Responsible for entering comments, concerns, and compliments into patient feedback system. 
• Serves as a patient advocate for the education and execution of Advance Directives (Health Care Power of Attorney and Living Wills) for patients, families and staff. Acts as a notary for these services and any other notary requests.

• Supports the department by purchasing supplies, materials and equipment (PPE, office supplies and service recovery items)
• Supports the manager of Guest Services with scheduling of information desk staff and provides coverage weekdays as gaps in the schedule presents.
• Serves as the department lead on hospital campaigns and recognition events.
• Supports the patient and family experience by overseeing the hospital movie channel selections, delivering diversionary activities and other items to patients upon request. 
• Maintains a positive and professional image and exhibits excellent customer relations to patients, vistors and staff. Demonstrates courtesy, compassion and respect and adheres to the Service Expectations.
• Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits 
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.