TECHNICAL SUPPORT SPECIALIST Job Listing at Kelly Services in Alafaya, FL (Job ID 9587526)

Description

Kelly Services is seeking Technical Support Specialists for one of our top clients!

Location: Orlando, FL
Contract Type: 6 Months
Bill Rate: $19 / hour
Target Start Date: November 12, 2024

Position Overview:
We are seeking a motivated and customer-focused Technical Support Specialist to join our team for a seasonal project. In this role, you will provide exceptional customer service and technical troubleshooting support to our clients. You will handle inbound calls, chat messages, and emails, ensuring timely resolution of product-related inquiries and issues.

Key Responsibilities:

• Receive inbound telephone calls, chat messages, and emails regarding product questions.
• Provide excellent customer service, technical troubleshooting, and problem resolution.
• Offer user-friendly explanations and follow up with customers via telephone, email, chat, and in-person communication.
• Resolve customer problems in a friendly and timely manner to ensure customer satisfaction.
• Open trouble tickets using the CSR (trouble ticket tool) and document action steps and resolutions, including follow-up.
• Ensure issues are fully documented within the CSR application, facilitating seamless escalation to other personnel as needed.
• Use professional judgment to resolve problems and escalate customer concerns to management when necessary.
• Serve as a liaison between customers and other personnel, communicating problems and trends to the team for internal resolution.
• Assist and communicate with Tier 1 seasonal technical support to resolve reported issues.
• Provide assessments of existing systems and recommend improvements.
• Develop technical solutions for both internal and external knowledge bases.
• Participate in software testing of new and enhanced applications.
• Perform other duties as assigned.

Qualifications:

• Strong communication skills, both verbal and written.
• Ability to provide friendly and effective customer support.
• Experience with trouble ticketing systems preferred.
• Technical troubleshooting experience is a plus.
• Demonstrated ability to work collaboratively in a team environment.

Apply Today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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