Service Desk Associate Job Listing at Kelly Services in Mentor, OH (Job ID 9582895)

Description

Every day, Kelly Services connects professionals with opportunities to advance their careers. We currently have an exciting contract opportunity with one of our leading clients!

Title: Service Desk Associate
Location: Mentor, OH
Duration: Long term
Pay: $20 – $23/hour

Overview

• Front-line IT customer support / Global support across company
• Provides first level Service Desk support to internal company employees for end user problems and requests.
• Provides remote computer support to USA and Global facility and home-based users.
• Uses problem recognition, research, isolation and resolutions steps to diagnose hardware, software and business application problems. Performs wireless device support.
• Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail.

Responsibility Allocation
End User Support – 90%

• Provide first level Service Desk support to STERIS employees.
• Provides phone support for end user problems and requests.
• Diagnose hardware, software and business application problems.
• Uses appropriate problem recognition, research, isolation and resolution steps.
• Perform computer hardware and software related repairs.
• Perform wireless device troubleshooting.
• Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
• Provides support for facility, remote facility and home-based users.
• Provides support for USA and other global facilities.
• Monitors and responds to ticketing system assignments.
• Assists with training customers on desktop applications, softwarehardware platforms.
• Escalates when needed, notifying appropriate I.T. resource.
• Participates in on-call rotation of Service Desk after-hours support.

End User Administration - 10%

• Basic user setup for network accounts, computer accounts, business application accounts.
• Configures and deploys mobile devices and performs wireless administration.
• Creates and maintains standard operating procedures and knowledge base articles.

Required Qualifications

• High school diploma. Bachelor's degree preferred
• Open to undergrads currently enrolled in IT related majors
• Minimum of 1 year IT experience
• Customer Service experience
• Desktop/IT Support experience preferred (w/ ITIL background knowledge; Incident Management, Problem Management, etc.)
• Working with team to troubleshoot and learning how to jump into call queue

Additional Information

• Monday – Friday / 7am – 4pm, 8am – 5pm, or 9am – 6pm
• No end date on contract, but would be available to apply for long-term hire depending on opening
• Interview Process: Teams interview (15 min), 2 onsite team interviews (30 min & 45 min)

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States. Please contact Taryn Carbone (taryn.carbone@kellyengineering.com) for immediate consideration.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website