Description
Job Description
The Scheduling Support Specialist supports the Master Scheduling Team in the planning and execution of short-term schedules to optimize the flow of materials and resources within AGS operations. This role ensures alignment between customer demand, operational capacity, and the mitigation of constraints. The position requires collaboration with cross-functional teams, including supply chain, repair line management, and customer support, to maintain schedule adherence and on-time delivery.
Essential Functions / Key Areas of Responsibility
· Coordinate with supply chain, repair station, and customer support teams based on Master Scheduling direction, ensuring alignment of capacity and SLA requirements.
· Monitor adherence to schedules and resolve bottlenecks or resourcing conflicts.
· Expedite constraints to the master schedule (Receiving, Shipping, Order Fulfillment, Repair Station) based on guidance from the Master Scheduler.
· Conduct post-mortem reviews and analysis to determine Why opportunities were missed.
· Pull and analyze data from ERP systems to support schedule accuracy and decision-making.
· Identify areas for improvement in scheduling processes and support continuous improvement initiatives.
· Ensure accurate and timely updates of schedule-related data in SAP or other planning systems.
· Communicate delays, changes, or risks to schedules to relevant stakeholders.
· Support, maintain, and develop reporting requirements, including but not limited to schedule adherence, lead times, OTD, and operational throughput.
Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language
· Bachelor's degree in Business, Supply Chain, Finance, Economics, Engineering or a related field, or an equivalent combination of education and work experience
· Familiarity with ERP systems, such as SAP, for scheduling and planning.
· Proficiency in Microsoft Office Suite, particularly Excel for data analysis.
· Experience in aviation, high-tech, or repair station environments.
· Strong communication and collaboration skills.
· Analytical mindset with attention to detail and problem-solving capabilities.
· Exceptional multitasking skills and the ability to manage time effectively to meet tight deadlines.
· Ability to adapt to changing priorities and handle multiple tasks in a fast-paced environment
Preferred Qualifications
· 2+ years of experience in scheduling, logistics, or supply chain roles. (highly recommended)
· APICS CPIM certification or equivalent.
· Exposure to Lean, Six Sigma, or other process improvement methodologies.
· Knowledge of project management tools and techniques.
Physical Demands
· Must be able to sit for extended periods and lift up to 20 lbs. occasionally
Special Position Requirements
þ Schedule: Core Business hours: Monday through Friday (7am EST to 4PM EST); flexibility for operational needs maybe required
þ Physical Environment: Office, Repair Station, Production, Warehouse
þ Travel: This position may require domestic travel 5%
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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