Customer Support Representative Job Listing at Kelly Services in Oxford, CT (Job ID 9580841)

Description

Now Hiring: Customer Service Representative
Pay: $19.00/hr
Hours: 8:30am-5:30pm, Monday to Friday
Location: Oxford, CT
Role Summary: Join our team as a Customer Service Representative! Provide exceptional customer service and sales support while leveraging your in-depth knowledge of our products, processes, and systems. Work cross-functionally with various departments to enhance our overall company performance.
Key Responsibilities:

• Customer Inquiries: Manage and resolve incoming customer service phone calls and emails (40% of time).
• Product Sales: Handle sales of ancillary products like KeyRings and SmartKeys, including order processing (50% of time).
• Sales Team Support: Assist with order and shipping status updates (10% of time).

Supervision Level:
Receive general instructions on routine work and detailed instructions on new assignments.
Qualifications:

• Associate's or Bachelor's Degree preferred.
• 0-3 years experience in technical sales or service-oriented roles.
• Proficient in computer use, with excellent communication and telephone skills.
• High energy, self-starter with a technical aptitude.
• Team-oriented, enthusiastic, and a relationship builder.

Interested? Apply now to become an integral part of our team!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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