Description
Job searching is a lot better with someone in your corner. Hi—enter us, and this job! Kelly® Professional & Industrial is seeking a Customer Service Representative III to work at a premier organization in North Chicago, Illinois. Sound like something you're interested in? We'll be here every step of the way to help you through the process because we think job searching needs an upgrade (and a sidekick).
Pay Rate: $23.00/hr
Why you should apply to be Customer Service Representative III:
• Join a leading organization that values regulatory compliance and patient safety.
• Work in a collaborative environment that encourages both independent and team-based efforts.
• Gain invaluable experience in a controlled environment with a focus on customer service excellence.
• Enjoy opportunities for professional growth and development in a dynamic field.
What's a typical day as Customer Service Representative III? You'll be:
• Communicating with customers to obtain and verify device tracking information in compliance with FDA regulations and international standards.
• Processing and maintaining device tracking files to support compliance with internal procedures and regulatory requirements.
• Handling sensitive conversations with patients and physicians, providing information and education while ensuring adherence to corporate policies.
This job might be an outstanding fit if you:
• Have a minimum of an associate's degree, with a bachelor's degree preferred, and possess 3-5 years of experience in a regulatory, quality, clinical, or related customer service setting.
• Demonstrate critical thinking skills to problem-solve or identify when to escalate issues.
• Have experience working in a controlled/regulated environment, particularly in customer service, and are comfortable communicating sensitive information over the phone and via email.
What happens next?
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Service Representative III today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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