Call Center Customer Representative - ONSITE Job Listing at Kelly Services in Lakeland, FL (Job ID 9475953)

Description

Kelly is now hiring Patient Support Representatives to work at a company in Lakeland, FL 33810. 

We will be conducting a hiring event Wednesday, November 20th from 10am-4pm.

Please submit your resume ONLY if you meet the following Qualifications/Requirements.

• Call Center experience
• Inbound & Outbound calling 
• Data Entry
• Computer Skills
• Pharmacy or medical experience is desired.
• Familiar with Microsoft Word, Excel, and Outlook.
• Adept at de-escalating tense situations with frustrated customers
• High School Diploma or equivalent required.
• Post High School or Specialized Training a plus.

Job Details:

• Pay Rate: $15.50
• Schedule: Monday – Friday. Hours vary from 8:30am-8pm (only a few spots available for the earlier shifts, most of the positions are for the later shift 11:30am-8pm)
• Temp to Hire - NOT A REMOTE POSITION

Essential Duties and Responsibilities:

• Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
• Provide first call resolution where possible. 
• Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient's satisfaction.
• Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
• Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments, and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
• Compile and maintain reporting requirements as requested by the business.
• Handle difficult people and problems professionally.
• Accurately completing other tasks as assigned by management.

• Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
• Expected to assist with the training of new employees.
• Perform other assigned tasks as directed by management.

*** APPLY NOW ***

Select APPLY – submit resume. You will then receive an invitation for the hiring event if you meet all requirements.

#P1
#CB

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website