Description
Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for Customer Service Representative for these full time, 6 month contract roles. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.
Position: Customer Service Representative – full time, 6 month contract (potential to hire)
Location: Pasadena, CA 91107
Schedule: Monday-Friday 8am-5:00pm
Pay rate: $25-28p/h
Roles and Responsibilities:
- Working with high-needs In-Home Supportive Services (IHSS) recipients, often in emergency situations or needing help understanding how to navigate their county and state public assistance, such as IHSS and Medi-Cal.
- Handle inbound calls and correspondence
- Resolve all aspects of customer inquiries, provide accurate and timely responses
- Handle inbound calls and correspondence
- Enter accurate information into the database
- Collaborate with various staff members to ensure seamless operations.
- Maintain records and ensure proper documentation.
- Light administrative tasks such as filing, photocopying, and envelope packing
- Handle email and phone inquiries in a professional and courteous manner.
Qualifications & Skills:
- Recent graduate with Bachelor's degree in Social Work or related field, such as Psychology, Sociology, or Counseling preferred
- 1-3 years' experience in social work or homecare administration
- Previous Call Center or Customer Service experience
- Microsoft Office proficient
- 40 wpm
- Background screen after acceptance of job offer
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Call Center Agent - Social Work today! After submitting resume, connect with jesf499@kellyservices.com for more information.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Trust the office staffing pioneer.
Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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