Description
Job Title: Business to Business Collections Specialist
Job Summary:
We are seeking an experienced Collections Specialist to join our team in Bridgewater for a long term contract position, with the possibility of potential for permanent employment. As a Collections Specialist, you will be responsible for managing a portfolio of accounts, analyzing deductions, reconciliations, and conducting investigations. This role requires strong research skills and the ability to communicate effectively with customers and internal stakeholders. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we would love to hear from you.
Seeking candidates with strong research and/or reconciliation experience, experience with SAP, intermediate Excel skills and proficiency in business to business collections
Job Specifications:
- Job Type: Contract (6+ months, likely extend and possibility to become permanent)
- Location: Bridgewater, NJ
- Pay Rate: $30-40/hr. based on experience
- Shift: Flexible 8-5 schedule, flexible to later start times
- Portfolio Size: Approximately 1000 accounts (can fluctuate up to 1500)
- Team Structure: Collaborating with the Collections Manager and other team members
- Hybrid Schedule: In-office Monday-Thursday, with 2-3 days a week working remotely (no specified time)
- Software Experience: Required experience with SAP
Roles and Responsibilities:
- Understand and apply SOP's in a practical manner
- Communicate professionally and effectively with customers, Sales, and Customer Service
- Manage a portfolio of accounts assigned by the Collections Manager
- Analyze and release orders throughout the day to minimize shipment delays
- Analyze and approve consignment orders, if applicable within the account portfolio
- Make collection calls, send emails, and reconcile account balances
- Monitor and/or send dunning letters and emails
- Create and maintain KYC folders for top/complex customers
- Analyze aging and other reports to prioritize workload and identify potential risks
- Research, code, and resolve deductions (e.g., returns, pricing, shortages, short pays)
- Process and apply credit card payments, encourage online payments
- Ensure customers follow payment instructions and produce remittances as applicable
- Collaborate with other departments to determine the root cause of process errors
- Ensure all AR adjustments have proper authorization and are processed timely
- Respond to internal customer inquiries and remove obstacles preventing payment
- Forward credit limit change requests to Credit Checking
- Follow procedures for customer credit balance refunds
- Engage co-workers as needed to ensure workload continuity in their absence
Qualifications & Skills:
- Minimum 3 years of experience in a similar role
- High school graduate, some college or college degree preferred
- Strong Excel skills including pivot tables and V-lookups
- Strong communication and mathematical skills
- Knowledge of SOX guidelines and procedures
Opportunities:
- Work in a fast-paced, high-volume environment
- Collaborate independently and as part of a team
- Utilize sound judgment and exceptional problem-solving skills
- Adapt and thrive in a changing environment with multiple priorities
- Develop organizational and time management skills
- Strive for excellence and meet objectives
- Follow guidelines and maintain composure under pressure
If you are ready to join a dynamic team and contribute to our success, apply now!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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