Description
Overview
Think the best job opportunities are far away? Think again!
Great opportunities are right here in your backyard. KellyConnect is hiring remote Bilingual Customer Service Specialists to join our team. Let us help you grow at work and discover what's next in your career.
Must reside in Alberta, New Brunswick, Ontario, Nova Scotia, or Manitoba Province.
Compensation/Scheduling & Training Details:
- Payrate: $22.04/hr CAD
- Location: Work from Home
- Schedule: A minimum of 38 hours/week will be scheduled between 12pm-10pm CST
- Due to business needs schedules will be comprised of evenings, weekends, holidays and overtime will be scheduled as necessary.
- Start & end times will vary
- To ensure you are set up for success there will be 5 weeks of paid training.
- Training will be comprised of self-led activities/instructor-led curriculum & on the job training.
Why you should apply to be a Bilingual Customer Service Specialist:
- • Work from home positions- you provide the internet, and we provide the equipment!
• As your career progresses & competencies are assessed there is earning potential up to $26.48/hr. within the program.
• Career development opportunities available with pathways into quality assurance, training & leadership positions.
• Perks! Paid time off accruals, voluntary health options, & retirement benefits.
• Access to our “Perk spot” program which offers discounts and rebates on goods & services from today's best-known brands as well as opportunities to take advantage of our education and learning discounts.
Responsibilities
What's a typical day as a Bilingual Customer Service Specialist?
- • Providing best-in-class customer service over the phone, using analytical skills to figure out and fix those tricky tech problems. This includes questions about hardware, software, networking, and how they interact with the main computer OS and apps.
• Helping customers with issues like e-payment methods, personal account access, device warranties, and other things like purchases, content management, account authorization, and refunds. You'll play a crucial role in ensuring our customers have a smooth and satisfactory experience with our products and services.
• Tailoring your delivery approach to fit the customer's experience level, using your tech troubleshooting skills to work through multiple systems and tools, and providing real-time solutions
• Educating customers about the support options available to resolve their issues, including online tutorials, in-store programs, and help applications built into the programs.
• Maintaining accurate records of all customer interactions and aiming to meet specific performance targets like customer satisfaction and handling time
• Communicating effectively with team members, customers, and other partners in a clear, positive, and professional way. Tailoring your messages (both written and verbal) to different audiences, making sure to read and respond appropriately to verbal and non-verbal cues. Strong communication skills will help you build rapport and trust with customers and colleagues alike.
• Supporting any other client products/services as required.
Qualifications
This job might be an outstanding fit if you:
- • Can handle complex issues with patience & precision.
• Quickly adapt your approach and thinking to meet the needs of diverse customers.
• Have the ability to build rapport and trust quickly.
• Working knowledge of technology and strong digital literacy
• Readily accept and implement feedback from customers, peers, & leadership.
• Have hardwired home internet with a download speed of at least 40 mbps
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred but not required.
What happens next?
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. During the interview we will ask to verify your workspace & demonstrate your internet connectivity. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Bilingual Customer Service Specialist today!
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
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