12119 - Operations Specialist Job Listing at Kelly Services in United States of America (Job ID 12119)

Description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You'll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

The Operations Specialist, is responsible for managing multiple tasks and mailboxes daily for travel, direct bill charges, per diem certifications, and PTO requests by meeting SLA's when submitting to payroll weekly. 

Essential Skills:

• Build strong employee, talent advisor and customer relationships by maintaining ongoing communication and consistent follow-up. 
• Act as a liaison to resolve payroll, billing and talent related issues and escalate when appropriate. 
• Complete thorough research and communicate the information to all parties while acting with a sense of urgency. 
• Proactively identify operational issues while providing resolutions to ensure KPI's are met. 
• Support timecard & expense management related to invoicing and corrections by utilizing weekly and monthly audits. 
• Manage bill rate benchmark and contract agreements for the customer.
• Maintain discipline of Kelly and customer processes by focusing on tasks and competing priorities. 
• Assist with special projects as needed.

Requirements:

• 1 to 2 years Operational or administrative experience. 
• Customer service experience in addition to the operational and administrative is a plus.
• Experience in Word, Excel and V Lookup. Intermediate level Excel proficiency is preferred as well as experience with Microsoft Outlook.

Total compensation package and benefits commensurate with the position. 

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.