Therapist, Crisis Line, Scheduled Call Job Listing at Kaiser Permanente in Hillsboro, OR (Job ID 5167257-2024-10-27)

Description

Job Summary:
Provide high quality health care to Kaiser Permanente members in a cost-effective manner and in accordance with accepted professional practice standards.
Essential Responsibilities:

• Provide high quality health care through direct screening, diagnosis and formulation/implementation of treatment plan for mental health patients (may include suicidal and homicidal ideation, depression, anxiety, relational conflicts and violence, etc., in individuals, couples and families) primarily in crisis.
• In this position clinicians must be able to make quick and clinically appropriate decisions regarding patient safety, safety of the community, and identify next step immediate interventions for members calling in Mental Health crises.
• Safety Net is a fast-paced working environment that requires a high level of organization and multi-tasking skill as well as comfort with ambiguity. The team is a dynamic group of clinicians who must rely on each other for support in high-risk situations.
• Clinicians must document in writing all care in patients permanent medical record in accordance with accepted medical/legal standards. Provide all care in accordance with accepted practice standards and hospital/clinic protocols (including supervision by a physician).
• At times clinicians may work alone for several hours without the support of colleagues from the team, clinicians must be comfortable managing high risk situations via the live phone queue as well as following up with members who have accessed our external backup crisis line.
• Provide case management through appropriate triaging and referrals, reporting to other providers, telephone contact with patients and their families, and contact with outside agencies.
• Consult with other department providers regarding treatment plans.
• Perform other duties as requested.

• Two (2) years of clinical experience.

• Masters level degree or higher required (M.S.W., M.S., M.A., M.Ed.)

• This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire.

• Licensed Independent Clinical Social Worker (Washington) within 6 months of hire AND Licensed Clinical Social Worker (Oregon) within 6 months of hire

OR

• Professional Counselor License (Oregon) within 6 months of hire AND Mental Health Counselor License (Washington) within 6 months of hire

OR

• Licensed Marriage and Family Therapist (Washington) within 6 months of hire AND Licensed Marriage and Family Therapist (Oregon) within 6 months of hire

OR

• Psychologist License (Oregon) within 6 months of hire AND Psychologist License (Washington) within 6 months of hire

• National Provider Identifier required at hire

• Maintains high level of clinical competence. Is knowledgeable of current clinical conditions, methods, medications, theoretical frameworks and interventions. Utilizes best practices in delivery of behavioral health services in accordance with professional, clinical and KP guidelines. Utilizes evidence-based interventions and modalities with sound theoretical base.


• Practices within scope of practice parameters as inferred by licensure, knowledge, skill level, sound clinical judgment, and KP guidelines.


• Accurately documents patient data, actions or interventions, responses, and plans for care/follow-up according to KP guidelines and standards for practice. Utilize concurrent documentation skills to wrap up calls to be available for subsequent callers in the queue as quickly as possible.


• Thorough knowledge of psychosocial diagnostic categories and treatment approaches including evidence-based treatment modalities, suicide assessment, and therapeutic crisis intervention.


• Working knowledge of legal requirements for reporting abuse, suicidal and homicidal threats and limits of confidentiality.


• Ability to quickly and accurately assess, diagnose and provide crisis interventions to adult and child mental health patients, including determining the appropriate level of care and when needed, coordinating referrals to higher levels of care.


• Ability to intervene and effectively treat emergent problems involving mental health functioning and safety.


• Ability to multitask while managing patient crises on the phone: concurrently documenting member encounters, consulting with colleagues and/or outside agencies such as law enforcement and mobile crisis teams and navigating multiple computer applications in order to find information needed to perform job functions and crisis services to callers. Maintain flexibility and awareness of changes in policies, regulations, and procedures which can impact members and/or team workflows.


• Ability to use electronic medical record and meet standard workflows and documentation requirements.


• Must feel comfortable with completing thorough risk assessments and counseling members on access to lethal means. This could include immediate intervention when unsecured weapons are present.


• Follow up on member encounters with external crisis services, deciding appropriate next steps which could include documentation in members health record, outreach to member and coordinating follow up care.


• Access to reliable, high-speed wired internet, a private and secure workspace where all PHI can remain protected, and ability to commute to a KPNW office to work in case technical issues arise which prevent the ability to perform job functions and cannot be resolved at home within a reasonable amount of time (typically 1 hour).