Description
JDA TSG has immediate opportunities for Windows Server Platform Engineer to join our team working as Customer Engineers (CE's). Positions are full time salaried roles offering comprehensive benefits. A CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE's work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption, and support of Windows Server initiatives.
Salary Range: $95 - $110K based on experience
Travel: CE's are home based, delivering services predominately via Microsoft Teams, however, some travel may be required.
Primary Work Includes:
- Standard Product Work Shops – Training
- In-Depth Product Reviews via White Board “Chalk Talk” Sessions
- Administer Health Checks and Risk Assessments
- Post Operational Review of Product Implementations
- Product Upgrade and or Migration Assessments
- Systems Performance Reviews
- Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution
The experience you'll need to excel in the role:
Broad knowledge of on-premises Microsoft products with deep understanding of (at least) 4 of the following:
- Windows Server (Windows Server 2012 R2-2025 = advanced to expert level)
- Virtualization (Hyper-V, VMWare, Azure VMWare Services, Azure Stack HCI)
- Windows Client (Windows 10/11 - advanced to expert level)
- Patching/Windows Update
- Networking
- Storage
- Failover Clustering
- Windows Performance
- Blue Screen/kernel debugging
- PowerShell (scripting, automation, and DSC)
- RDS
- WVD
- Technical experience with hybrid infrastructures, architecture designs, and technology management
- 4+ years of experience in Systems Architecture, Administration, Operations, Software support, IT consulting
- 4+ years On-Premises support or consulting work for Enterprise customer base
- Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments
- Understanding of Microsoft's Modern IT Architecture and Strategy, IaaS platform Infrastructure as Code Governance, and Azure Active Directory\ Identity Management
- Windows OS Cert knowledge - Install Configure and Troubleshoot Windows 10/ 11 (Advanced to expert level)
- Understand Windows Servicing process and upgrade process from Windows 7, 8, 8.1 to Windows 10/ 11
- PowerShell/ automation, DNS, GPO, DHCP
- Advanced knowledge of Universal and Provisioned applications
- Windows Performance and troubleshooting via windows tools (Perfmon/ WPA, task manager), Blue Screen debugging RDS (Remote Desktop Session) WVD (Windows Virtual Desktop)
- Technical experience with hybrid infrastructures, architecture designs, and technology management.
- Understanding of Windows 10/ 11 Security Features and be able to implement and troubleshoot Secure Boot; Device Guard; Application Guard; Windows Hello, TPM, etc.
- Understanding of drivers and filter drivers
- Expert level of Microsoft enterprise software product offerings
- Advanced knowledge of Windows Defender suite a plus Intune/ Autopilot a plus
- Windows IoT experience a plus
- Security best practices and implementation for Microsoft technologies is a plus
- Advanced Microsoft certifications are preferred
- BA/BS degree in Business, Communications, or Information Technology highly preferred
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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