Regional Key Account Manager (Atlanta, GA) Job Listing at Intertek in Atlanta, GA (Job ID 10976)

Description

Regional Key Account Manager – Atlanta, GA

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Regional Key Account Manager to join our Hardlines team in Atlanta, GA. This is a fantastic opportunity to grow a versatile career in account management.

Intertek's Hardlines team offers comprehensive testing, quality assurance, benchmarking and inspection services for all your hardgoods from toys and children's products to general-use household and office products, and more. As a leader in providing Total Quality Assurance, we offer physical and chemical testing to regulatory requirements, as well as retailer-specific and customized testing protocols that extend beyond industry standards for various product categories. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Regional Key Account Manager is responsible for supporting The Home Depot account and the on-going programs across our global organization by ensuring day-to-day customer programs, requests, complaints, and opportunities are handled efficiently, timely and professionally.  This position is the local face of Intertek embedded within The Home Depot's Store Support Center and will engage each day with their Product Engineers, Quality Engineers, and Packaging Engineers continually building a strong client bond.         

Shift/Schedule: 40 Hours per week; Monday -Friday

Salary & Benefits Information:

In addition to competitive compensation package which will include a bonus program, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you'll do:

• Support and administer customer(s) quality program across our global organization by ensuring that day-to-day customer requests, problems, issues and complaints are handled efficiently, timely and professionally
• Performs random review of test reports to ensure consistency and accuracy which are reported to global network of labs and the Global Account Manager
• Expedite projects as needed (from start to finish) to ensure turnaround times and performance metrics are met,and tracks our services against service level agreements to our customer and to the Global Account Manager.  This includes any work sent out to subcontractors
• Participates and supports customer(s) QA engineers and other stakeholders in routine quality and safety meetings or product line reviews
• Facilitates technical regulatory support to our client, directly or through Intertek network of experts
• Prepares monthly reports through data gathering, including data entry as needed, to aid in business metrics reporting
• Articulates the customers' business needs and identifies areas of opportunity for revenue growth to the Global Account Manager and other stakeholders
• Provides regular Account Status updates through established CRM system
• Works in a professional manner and in conjunction with local and global Intertek operations and client services staff to achieve customer deliverables and exceed customer expectations
• Responsible on a daily basis for accurate and timely data entry into the client's system to enable client contact details and activity reports to be created as each program develops
• Assist with preparation for BD or GKAM onsite customer visits and quarterly business reviews

Minimum Requirements & Qualifications:

• Bachelor's Degree in related area, or the equivalent in terms of education, experience and/or training; 
• 2+ years directly related experience, with direct customer interaction
• Excellent customer service and interpersonal skills; detail oriented with proactive and positive attitude
• Excellent written and oral communication skill
• Effective time management and organizational skill
• Proficiency in MS Office; ability to create spreadsheets, tables and graphs, queries, extrapolate and summarize meaningful data
• Strong organizational and time management skills; ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
• No travel is required for this position with the exception of occasional training workshops, internal business review meetings or domestic lab visits with the client
• This position will be located onsite at the client's facility

Preferred Requirements & Qualifications:

• Engineering Degree in related area is preferred

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.